Welcome Host

Portico; Manchester; On-site; GBP 27,000; Full time

Job summary

A leading international service provider in Manchester is looking for a Welcome Host (Colleague Support Host) to ensure positive visitor experiences. The role involves providing high-level client care, managing reception services, and engaging with stakeholders. Ideal candidates will have excellent communication skills and previous customer service experience. This position offers a salary of £26,500 per annum and various employee benefits.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Excellent training and development opportunities

Qualifications

• Excellent communication skills.
• Exceptional attention to detail.
• Proactive and flexible attitude.
• Ability to engage with others and create rapport.
• Capability to handle multiple requests simultaneously.
• Previous experience in a customer service or front-of-house role.

Responsibilities

• Provide the highest level of client care.
• Engage with all stakeholders in the Clients’ business.
• Manage reception and welcome services.
• Host visitors and answer queries related to the office space.

Job description

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Portico is defined by

our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Would you like to be based at the Manchester offices of one of the largest international banks in the world?

We are looking for a Welcome Host (Colleague Support Host) to help the team in place to ensure that this prestigious bank remains a trailblazer for positive visitor experience and service excellence.

The role of the Colleague Support Host is to provide the highest level of client care and personal service to all stakeholders in the Clients’ business.

This involves reception, welcome services, hosting, and answering queries related to the office space.

Shifts: 40 hours per week, shifts between 7am-5pm, from Mon-Fri

Salary: £26,500 per annum

The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible, and have a 'can do' attitude.

The successful candidate must be able to engage with others to create rapport and handle multiple requests simultaneously.

Previous experience in a customer service role or front of house role is essential.

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas, and many more
• Our Training Academy provides excellent training and development opportunities for our people