Welcome Host

Genting Malaysia Berhad; City of Edinburgh; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Private GP helpline

Discount portal for retailers

Pension scheme

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Family-friendly and wellbeing policies

Flexible benefits

Job summary

Genting Casinos Edinburgh Fountain Park is seeking a friendly receptionist to join the Administration team. You will welcome guests, handle check-in, and provide outstanding customer service while performing admin tasks.

Previous reception experience is preferred but not essential, and you should be comfortable with a range of shifts, including nights and weekends. The role offers an excellent salary and a broad benefits package as part of Genting Casinos.

Qualifications

• Reception experience is preferred but not essential.
• Front-of-house role involves guest check-in and administration.
• Strong customer service and communication skills are essential.

Responsibilities

• Meet and greet all visitors in a professional manner.
• Provide excellent customer service to guests.
• Maintain a professional telephone manner.
• Demonstrate strong interpersonal and communication skills.
• Be flexible to work various shifts, including nights and weekends.

Skills

Customer service

Communication skills

Telephone etiquette

IT skills

Flexibility

Job description

Welcome Host - Genting Casino Edinburgh Fountain Park

Location: Genting Casino Edinburgh Fountain Park

Department: Administration

Closing Date: 14 Sep 2026

Are you a friendly person who can warmly welcome our guests? Have you got strong communication skills?

A fantastic opportunity has arisen for a receptionist to join our team. As front-of-house, it is essential that you are able to provide outstanding customer service and support to our guests whilst working on an array of tasks including guest check-in and administration. Previous reception experience is preferred, but not essential.

Key skills and responsibilities include:

• Meeting and greeting all visitors in a professional and courteous manner.
• Good IT skills.
• Excellent customer service skills.
• A professional telephone manner.
• Strong communication and interpersonal skills.
• Being flexible and able to work a variety of shifts including night shifts and weekends.
• In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits - read more details below.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.
• Flexible benefits* " designed for employees to choose the best package for their personal needs.

*Subject to eligibility.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.