Welcome Host

Genting Casinos UK Ltd.; City of Edinburgh; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Private GP helpline

Discount portal for popular retailers

Pension scheme

Life assurance

Employee assistance programme

20% gym discount

Mental health support

Family-friendly policies

Health Cash Plan

Critical illness cover

Dental insurance

Travel insurance

Health Screening

Genting Academy online learning

Long service awards

Staff social fund

Annual Christmas present

Company-wide social events

Job summary

Genting Casinos UK Ltd. in Edinburgh is seeking a welcoming Welcome Host to greet guests and deliver outstanding front-of-house service. You will handle guest check-in, administration, and provide a warm, professional first impression while juggling multiple tasks.

Strong communication, client service, and IT basics are essential. Previous reception experience is preferred but not required; flexibility to work various shifts, including nights and weekends, is valued and rewarded with a range of

Qualifications

• Meeting and greeting visitors in a professional and courteous manner.
• Good IT skills and basic administration tasks.
• Excellent customer service and a professional telephone manner.
• Strong communication and interpersonal skills.
• Able to work flexible shifts including nights and weekends.

Responsibilities

• Meet and greet all visitors in a professional and courteous manner.
• Assist with guest check-in and administration tasks as front-of-house.
• Deliver outstanding customer service and maintain a positive guest experience.
• Communicate clearly and professionally with guests and colleagues.
• Adapt to shift needs, including nights and weekends.

Skills

Guest check-in

Customer service

Professional telephone manner

Strong communication

IT skills

Shift flexibility

Job description

Are you a friendly person who can warmly welcome our guests? Have you got strong communication skills?

A fantastic opportunity has arisen for a Welcome Host to join our team. As front-of-house, it is essential that you are able to provide outstanding customer service and support to our guests whilst working on an array of tasks including guest check-in and administration. Previous reception experience is preferred, but not essential.

Key skills and responsibilities include:

Meeting and greeting all visitors in a professional and courteous manner.
Good IT skills.
Excellent customer service skills.
A professional telephone manner.
Strong communication and interpersonal skills.
Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits - read more details below.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.