Welcome Host

Portico; Cambridge; On-site; GBP 28,000; Full time

Job summary

A leading hospitality firm in Cambridge is seeking a Welcome Host to ensure an engaging visitor experience. This role involves providing customer assistance, collaborating with the building manager, and maintaining knowledge of operations. Ideal candidates will have strong customer service skills and the ability to multitask effectively. The position offers a salary of £27,600 per annum with comprehensive benefits including holiday allowance and pension contributions.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits platform

Training Academy for development opportunities

Qualifications

• Strong attention to detail and natural initiative.
• Required experience in customer service.
• Comfortable as the sole Portico team member on site.

Responsibilities

• Provide a friendly welcome and customer focused assistance onsite.
• Collaborate with the building manager to ensure a positive experience.
• Maintain strong knowledge of operations and innovatively work with the client.

Skills

Customer service experience

Attention to detail

People-focused

Flexibility and adaptability

Multitasking

Job description

Overview

Company Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging. We embrace diversity and treat everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Role Welcome Host for a building in Cambridge. The overall aim is to work alongside the building manager and other service providers to ensure a positive visitor experience. The Welcome Host will provide a friendly welcome, customer focused assistance onsite and a fond farewell to create lasting memories for visitors & occupiers. They will have a fantastic knowledge of the building’s operations and work closely with the client to innovate regularly.

Shift and pay Shifts: 40 hours per week with shifts from 8:30am-5:30pm Mon-Fri. Salary: £27,600 per annum.

Responsibilities

• Provide a friendly welcome and customer focused assistance onsite; give a fond farewell to visitors and occupiers.
• Work alongside the building manager and other service providers to ensure a positive visitor experience.
• Maintain a strong knowledge of the building’s operations and work with the client to innovate regularly.
• Serve as the stand-alone reception point on site and as the go-to person within the building.
• Collaborate with the broader portfolio team as required.

Qualifications

• Strong attention to detail and the natural initiative to take tasks on automatically.
• People-focused with high levels of flexibility and adaptability to manage differing client needs.
• Passionate about service and an excellent multitasker, focused on building strong and lasting relationships with tenants.
• Customer service experience is required for the role.
• Comfortable being the sole Portico team member on site while being part of a larger team within the portfolio.

Benefits

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform with savings for thousands of retailers, hotels, cinemas and more
• Training Academy providing training and development opportunities