Welcome Desk Assistant - 0489-25

Lancaster University Conferences and Events+; Lancashire; On-site; GBP 23,000 - 24,000; Full time

Job summary

Lancaster University is seeking a Welcome Desk Assistant to support students and colleagues at the Students' Union. This role involves providing assistance and addressing queries, emphasizing customer service experience. Enjoy a competitive salary, excellent benefits, and a supportive environment at our beautiful Bailrigg campus.

Benefits

Competitive salary with annual reviews

Generous employer pension scheme

39 days off a year including holidays

Family-friendly approach

Additional flexible benefits

Qualifications

• Previous customer service experience is an advantage.
• Ability to communicate with students and wider community.

Responsibilities

• Provide support to students and university colleagues.
• Be the first point of contact for anyone entering the Students’ Union.

Skills

Customer Service

Communication

Job description

Welcome Desk Assistant

Students' Union

Location: Bailrigg, Lancaster, UK

Salary: £23,254 to £23,414 (Full time, Fixed-Term)

Closing Date: Monday 21 July 2025

Interview Date: Tuesday 05 August 2025

Reference: 0489-25

Is this the job for you?

Are you looking for a job which offers you

• a varied workload
• the ability to work independently
• the benefits of being part of a great, friendly team
• the opportunity to support students with their queries
  
  

This role is in-person position only and is based at Lancaster University Students’ Union, on the Lancaster University campus. Lancaster University Students’ Union is a student focused charity which operates independently from Lancaster University.

What you’ll be doing

We are looking for a Welcome Desk Assistant to provide support to our students and university colleagues. You will be the first point of contact for anyone entering the Students’ Union. Previous customer service experience is an advantage.

About You

To be a great fit for us you will need to bring experience of front-line customer service and the ability to communicate with our students and wider community using a variety of channels as required.

Why work with us

Lancaster University Students' Union provides excellent services, opportunities and facilities to support and inspire our diverse population of over 16,000 students. Students are at the heart of all that we do.

Lancaster University’s main Bailrigg campus is a lovely place to work, combining a busy urban atmosphere while surrounded by green parkland and beautiful seasonal landscaping. We have lots of facilities on-site such as: a sports centre, shops, cafes, a multi-faith centre, pre-school, a post office and a fantastic library. Lancaster University Students’ Union provides an environment that strongly supports the needs of each employee, promoting a healthy work-life balance.

We Offer a Comprehensive Package Of Benefits Including

• competitive salary with annual reviews
• generous employer pension scheme
• 39 days off a year which includes University closure days at Easter and Christmas and bank holidays
• a family-friendly approach to those with parental or caring responsibilities
• additional flexible benefits to suit your needs and interests, some with tax-savings.
  
  

Find out about more of our employee benefits on our website - https://www.lancaster.ac.uk/jobs

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Further Details

Job Description

Person Specification

Please note: unless specified otherwise in the advert, all advertised roles are UK based.

Find out what it's like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.

The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.

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