Welcome Car Host

TN United Kingdom; City of Edinburgh; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking company at Edinburgh Airport as a Welcome Host! This role is perfect for those who thrive on providing exceptional customer service and enjoy interacting with people. You'll be the first point of contact for customers, assisting them with vehicle controls and ensuring a smooth experience. With opportunities for career progression and a range of benefits, this is more than just a job—it's a chance to be part of a dynamic team that values your contributions and supports your development. If you're passionate about customer service and looking for a rewarding role, we want to hear from you!

Benefits

Competitive Basic Salary

Enhanced Maternity and Adoption Leave

Discounted car hire rates

20% discount on mobile phone contracts

Confidential legal support service

Career progression opportunities

Qualifications

• Excellent customer service skills to assist customers effectively.
• Ability to communicate clearly and handle customer inquiries.

Responsibilities

• Greet and support customers in the car park with vehicle controls and luggage.
• Process customers through the queue management system.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

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Join the Europcar Team at Edinburgh Airport

About Europcar: You've probably heard of Europcar. While known for car rentals at airports, we do much more!

Position: Welcome Hosts

What We Offer:

• Competitive Basic Salary
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Confidential legal and support service through BUPA
• Career progression and development opportunities
• Part of current non-contractual benefit offering

Main Purpose of the Role:

To greet and support customers in the car park by demonstrating controls, vehicle condition, and assisting with luggage, providing excellent customer service at all times.

Main Duties:

1. Be ready and available in the reception area to assist customers with luggage, controls, and vehicle condition, including bringing the car to the door.
2. Process customers through the Queue management system or guide them to available services.
3. Observe service levels and take action to improve them.
4. Report any service inconsistencies to improve customer experience.
5. Perform regular cosmetic checks on vehicles to meet customer expectations.
6. Maintain high standards of customer service, adhering to company policies.
7. Address customer dissatisfaction by taking ownership and reporting to management.
8. Ensure safety and security of customers, staff, equipment, and premises, and log lost property immediately.
9. Identify and communicate any environmental impacts to the Station Manager.