Weighbridge Operator

CRA GROUP RECRUITMENT AND PAYROLL LTD; Plymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local authority recruitment firm is seeking a Weighbridge Operator in Plymouth. You will manage day-to-day operations of the weighbridge facility, ensuring compliance with waste regulations while delivering high standards of customer service. The ideal candidate will have strong customer service experience, good numerical skills, and experience in cash handling. This role offers a 3-month contract with opportunities for growth.

Qualifications

• Strong customer service experience, handling challenging interactions tactfully.
• Good numerical and literacy skills – minimum of 2 GCSEs in Maths and English.
• Experience in cash handling and basic finance processes.
• Competent keyboard skills and experience using databases and email.
• Confident communicator both face-to-face and via phone.
• NVQ Level 2 in Business Administration or demonstrable equivalent experience.

Responsibilities

• Operate the weighbridge system to record vehicle and waste data accurately.
• Greet and assist customers on-site and over the phone.
• Ensure waste presented complies with the site’s permit and environmental legislation.
• Handle payments and complete daily banking duties.
• Monitor compliance with site regulations and accepted waste protocols.

Skills

Strong customer service experience

Good numerical skills

Good literacy skills

Experience in cash handling

Confident communicator

Competent keyboard skills

Knowledge of waste legislation

Awareness of health and safety procedures

Familiarity with weighbridge systems

Education

Minimum of 2 GCSEs in Maths and English

NVQ Level 2 in Business Administration

Tools

Microsoft Office applications

Job description

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3 months contract with a Local Authority

Job Summary:

• The Weighbridge Operator is responsible for the day-to-day operation of a busy weighbridge facility, ensuring legal compliance with waste regulations and maintaining high standards of customer service.

• Acting as the first point of contact for customers, this role involves accurate data entry, cash handling, and enforcing site protocols in a fast-paced environment.

• The position contributes directly to maintaining a clean, safe, and well-managed site.

Key Duties/Accountabilities (Sample):

• Greet and assist customers on-site and over the phone, offering advice and guidance on correct waste disposal procedures.

• Operate the weighbridge system to record vehicle, waste, and account data accurately.

• Ensure waste presented is in line with the site’s permit and relevant environmental legislation (including Duty of Care).

• Handle payments, process card transactions, manage cash, and complete daily banking duties.

• Monitor and enforce compliance with site regulations and accepted waste protocols.

• Verify documentation and customer credentials (e.g. Waste Carrier Licences and charitable status).

• Maintain IT systems and input accurate data for reporting, statistics, and financial records.

• Produce basic written documentation including letters, reports, and spreadsheets.

• Order and maintain office supplies and weighbridge equipment stock levels.

Skills/Experience:

• Strong customer service experience, with the ability to handle challenging interactions tactfully.

• Sound judgement and discretion when checking paperwork and allowing or denying site access.

• Good numerical and literacy skills – minimum of 2 GCSEs (Grade C or above) in Maths and English (or equivalent).

• Experience in cash handling, basic finance, or banking processes.

• Competent keyboard skills with experience using databases, email, and Microsoft Office applications.

• Confident communicator both face-to-face and via phone.

• Able to work reliably in a fast-paced and high-pressure environment.

• NVQ Level 2 in Business Administration or demonstrable equivalent experience.

• Knowledge of waste legislation, including the Environmental Protection Act (Duty of Care).

• Awareness of health and safety procedures in an operational setting.

• Familiarity with weighbridge systems or previous experience in a waste management environment.

• Willingness to work towards relevant weighbridge operations qualifications.