Weekend Visitor Experience Assistant

HCT; Basingstoke; On-site; GBP 40,000 - 60,000; Part time

Job summary

HCT is seeking a casual Weekend Visitor Experience Assistant to provide exceptional customer service at Milestones Museum and Basing House. The role offers the chance to interact with visitors across various disciplines while ensuring a memorable experience and maintaining venue standards. Ideal candidates should be enthusiastic team players with a passion for history and a commitment to making each visitor's day enjoyable.

Qualifications

• Strong drive to enhance visitor experience.
• Ability to follow instructions and safety procedures.
• Knowledge of history is a plus.

Responsibilities

• Welcome visitors and ensure excellent customer service.
• Maintain venue presentation and safety standards.
• Promote retail offerings and assist in catering outlets.

Skills

Customer Service

Teamwork

Initiative

Job description

Job Title:Weekend Visitor Experience Assistant

Salary: £13.73ph (inclusive of rolled up holiday pay)

Location:Milestones Museum and Basing House

Hours: Ad-hoc – Weekends and School Holidays

Type of Contract: Casual

Job Description:Casual Visitor Experience Assistant

Can you make sure each of our visitors leaves with a smile on their face and stories to tell?

As a Casual Visitor Experience Assistant (VEA) at Milestones Museum and Basing House, you’ll have the opportunity to work across a wide range of Front of House disciplines. Whether welcoming visitors, promoting our retail range in the gift shop, or serving in one of our catering outlets, you’ll be the main point of contact for our visitors throughout their time in our venues.

You’ll be responsible for upholding the highest front of house standards, consistently providing excellent customer service and ensuring our venues are presented in their best possible light. You’ll need to closely follow various instructions and procedures, to make sure tasks are carried out correctly and that our venues are safe spaces for our visitors to spend time in.

As a casual worker we’ll offer you shifts when we need additional staff. We’re currently looking for casual workers who can pick up shifts at the weekends and during school holidays.

A bit about you

You’ll have a strong drive to make the visitor experience at Milestones and Basing House the best it can be, appreciating the expectation placed on us to ensure every visitor has an excellent day out!

You’ll be a supportive team player, always willing to jump in and lend a hand, but also happy to work on your own initiative when necessary. You might even know a little about history yourself and be keen to pass your knowledge onto others in an engaging way. Oh... and you will enjoy dressing up!

What it’s like to work for us

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 24 attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We are committed to promoting equality and diversity and a culture that actively values difference. We recognise people from different backgrounds and experiences bring valuable insights to the workplace and enhance the way we perform and work. Our levels of employee engagement are high and our organisational culture positive.

We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we may be interviewing candidates before the closing date.

To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application.

Closing date for applications: 6th July 2025

To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/

If you have any queries relating to the recruitment process, please call our enquiries line or email [e-mail]