Weekend Sales Enquiry Handler

JCT600; Sheffield; On-site; GBP 22,000 - 28,000; Part time

Job summary

Join JCT600 as a Sales Enquiry Handler at our Volkswagen dealership in Sheffield. This role focuses on providing exceptional customer support through various channels and converting inquiries into sales. Enjoy a flexible working environment and numerous benefits aimed at your career development.

Benefits

Life assurance plan

Company pension

26 days annual leave

Flexible working policies

Paid maternity and paternity leave

Training and development programmes

Colleague referral scheme

Preferential service rates

Long service rewards

Qualifications

• Clear communication with customers and colleagues.
• Ability to manage customer inquiries and convert them to sales.
• Competency in numeracy and literacy.

Responsibilities

• Answering and managing all forms of sales enquiries.
• Converting enquiries into appointments and sales.
• Maintaining high customer service standards.

Skills

Customer-centric approach

Communication skills

Sales skills

Numeracy

Literacy

Personal presentation

Job description

Job summary:

As a Sales Enquiry Handler based at our Volkswagen dealership in Sheffield, you will provide exceptional support to our customers, answering and managing all forms of sales enquiries via telephone, email, and live chat to convert these enquiries into appointments and sales, which will be further managed by the retail sales teams.

It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to advance your career with a business focused on your training and development, offering a flexible, supportive, and fun working environment.

This is a weekend position covering 13 hours across Saturday and Sunday.

Key Responsibilities include:

• Creating outstanding customer confidence in JCT600 Ltd by ensuring a professional performance and exceptional customer care.
• Maintaining high standards of courtesy and integrity when interacting with customers.
• Receiving customer enquiries by telephone and converting these into firm bookings.
• Supporting the market area in adhering to standards and processes in line with franchise contract requirements.

Qualifications:

• A customer-centric approach, always striving to exceed customer expectations and fostering continuous improvement.
• Clear and unambiguous communication skills with customers, the public, and colleagues, with accurate record-keeping.
• Excellent communication skills across all forms, including email, telephone, and live chat.
• Ability to manage and calm customers effectively.
• Skill in selling additional products and identifying further sales opportunities.
• Competency in numeracy and literacy.
• Impeccable personal presentation standards.

Benefits of joining JCT600:

• Highly competitive salary based on experience.
• Life assurance plan and company pension (T&Cs apply).
• 26 days annual leave, increasing to 28 days at 5 years’ service, and 30 days at 10 years’ service, plus bank holidays.
• Flexible and hybrid working policies.
• 26 weeks paid maternity leave and 4 weeks paid paternity leave.
• Various training and leadership development programmes.
• Colleague referral scheme worth up to £1000 per referral.
• Preferential service rates for family and friends.
• Long service rewards and loyalty incentives.

Our Ambition:

At JCT600, we aim to be the best, not the biggest. We are committed to delivering excellent customer experiences and supporting our colleagues' success. We value diversity, inclusion, and the unique contributions of each team member, fostering a supportive and respectful workplace. Joining JCT600 means becoming part of our family, where your growth and success are our priorities.