Weekend Sales Enquiry Handler

TN United Kingdom; Sheffield; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Sales Enquiry Handler for their Volkswagen dealership in Sheffield. This role involves providing exceptional customer support, managing sales enquiries, and converting them into bookings. The company is committed to creating a supportive and flexible work environment, offering competitive salaries, extensive training, and development opportunities. With a focus on employee well-being, they provide generous annual leave and family-friendly policies. Join this dynamic team and advance your career in a thriving automotive environment!

Benefits

Life Assurance Plan

Company Pension

26 Days Annual Leave

Flexible Working Policies

Paid Maternity Leave

Paid Paternity Leave

Training and Development Programmes

Colleague Referral Scheme

Preferential Service Rates

Long Service Reward

Qualifications

• Customer-centric approach with a focus on service excellence.
• Ability to communicate clearly and manage customer interactions.

Responsibilities

• Provide exceptional support to customers via phone, email, and chat.
• Convert sales enquiries into appointments and sales.

Skills

Customer Service

Communication Skills

Sales Skills

Numeracy

Literacy

Education

High School Diploma

Job description

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Client:

JCT600

Location:

Sheffield, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

f057fe0f61e3

Job Views:

12

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Job summary:

As a Sales Enquiry Handler based at our Volkswagen dealership in Sheffield, you will provide exceptional support to our customers, answering and managing all forms of sales enquiries via telephone, email, and live chat to then convert these enquiries into appointments and sales to be further managed by the retail sales teams.

It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to advance your career with a business focused on your training and development, offering a flexible, supportive, and fun working environment where you can thrive!

This is a weekend position covering 13 hours across Saturday and Sunday.

Key Responsibilities will include:

• Creating outstanding customer confidence in the service offered by JCT600 Ltd by ensuring a professional performance and exceptional commitment to customer care.
• Ensuring the highest standard of courtesy and integrity when interacting with customers.
• Receiving customer enquiries by telephone and successfully converting these into firm bookings.
• Supporting the market area in ensuring that all standards and processes are adhered to in line with franchise contract arrangements.

Qualifications:

• A customer-centric approach; always striving to deliver service above customer expectations, and the ability to create and develop a culture of continuous improvement.
• The ability to communicate clearly and unambiguously with customers, members of the public, and other staff members, and to record all such interactions accurately.
• Excellent communication skills in all forms such as email, telephone, and live chat facilities.
• The ability to calm and manage customers effectively.
• Ability to sell incremental products and assess further sales opportunities.
• Competency in numeracy and literacy.
• Impeccable standards of personal presentation.

Why join JCT600 and what is in it for you?

As part of our ambition to be the best place to work, we offer:

• Highly competitive salary dependent on experience.
• A life assurance plan and a company pension subject to T&Cs.
• 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022), plus bank holidays.
• Flexible and hybrid working policies.
• 26 weeks paid maternity leave and 4 weeks paid paternity leave.
• A range of training and leadership development programmes.
• Colleague referral scheme worth up to £1000 per referral.
• Preferential Service Rates (including family and friends).
• Long service reward and loyalty incentives.

Read more about our

Our Ambition:

At JCT600, we aim to be the best every day by delivering the best customer experience and supporting our colleagues. With over 75 years of experience, we are committed to helping you succeed and fostering a diverse and inclusive environment. When you join JCT600, you become part of the family—always a name, never a number.

We are an equal opportunity employer, supporting diversity and inclusion for all qualified candidates regardless of gender, ethnicity, pregnancy, religion, age, disability, marital status, sexual orientation, gender identity, or expression.