Weekend Receptionist / Host

Sytner; Warrington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive group in Warrington is seeking a friendly Receptionist/Host to join the Welcome team. The ideal candidate must have prior experience and a warm demeanor, responsible for greeting visitors, managing calls, and ensuring a positive experience. This role offers flexible working patterns and has an industry-leading benefits package.

Benefits

Enhanced Holiday Entitlement: 33 days including bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development Opportunities

Discounted Car Schemes

High Street Discounts

Discounted Gym Memberships

Cycle to Work Scheme

One paid day for voluntary/community work

Qualifications

• Must have Reception/Host or Front of House experience.
• Warm and cheerful voice for phone communication.
• Ability to efficiently transfer calls.

Responsibilities

• Welcome customers and manage their visit.
• Direct customers to the correct department.
• Manage incoming calls and connect to the right department.

Skills

Proactive communication

Organizational skills

Customer service

Job description

About the role

Volvo Warrington is looking for a friendly and enthusiastic Receptionist/Host to join our Welcome team!

As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Volvo.

You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest levels of service.

About You

You will be the first impression on the phone for our clients and guests, so a warm and cheerful voice with an ability to efficiently transfer calls is essential. You will also help proactively manage the experience of visitors to our showroom so that each customer and guest feels they have received a personalized and exceptional service.

To provide the best service, we're looking for someone who is: a proactive communicator with our management and dealership teams, innovative in creating experiences, and able to use their initiative to delight customers. You should also be able to collate customer knowledge and anticipate their needs. Excellent organizational and preparation skills, coupled with a genuine passion for detail, are required.

When applying, please consider that we require candidates to have Reception/Host or Front of House experience as a minimum prior exposure and participation.

Why Sytner?

Sytner Group offers an industry-leading benefits package:

• Enhanced Holiday Entitlement: 33 days including bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development Opportunities
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym Memberships
• Cycle to Work Scheme
• One paid day per year for voluntary/community work

We value and respect every individual's contribution and are committed to creating an equitable environment. We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

As part of our commitment to Diversity and Inclusion, you have the right to request adjustments to the interview and recruitment process. For more information, please click here.

We represent over 23 prestigious vehicle brands across 140 UK dealerships, pride ourselves on developing talent, and building careers. Our colleagues recently scored Sytner Group an outstanding 89% on our engagement survey.