Weekend Receptionist (Care Home) – Ware, Hertfordshire

Westgate Healthcare; Ware; On-site; Part time

Job summary

Join a leading care home as a Weekend Receptionist, where you'll be the first point of contact for visitors. Your role involves managing calls, providing information, and ensuring a welcoming reception area. With a focus on excellent communication and organizational skills, this part-time position offers a supportive environment with opportunities for professional development.

Benefits

Employee Discount Scheme

Financial and Wellbeing Support

Comprehensive Induction and Training

Refer a Friend Scheme

Qualifications

• Previous experience in a receptionist or front-of-house role, ideally in a care home setting.
• Outstanding interpersonal and communication skills.

Responsibilities

• Provide a warm and professional welcome to residents, families, and visitors.
• Manage incoming calls and direct them appropriately.
• Assist with administrative tasks such as mail sorting and data entry.

Skills

Communication

Organizational Skills

Problem-Solving

Interpersonal Skills

Education

Care Home Experience

Tools

Microsoft Office

Job description

Weekend Receptionist (Care Home) – Ware, Hertfordshire

Join to apply for the Weekend Receptionist (Care Home) – Ware, Hertfordshire role at Westgate Healthcare

Location: Westgate House Care Centre, Tower Road, Ware, Herts, SG12 7LP

Salary: £12.21 per hour

Hours: 12 hours per week, 10am to 4pm, Saturday and Sunday

Job type: Part time, permanent

Come and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgate

Westgate House Care Centre is a 109-bedded care home caring for elderly residents with a variety of nursing needs, including nursing care, dementia care, respite care, intermediate care, and palliative care.

We are currently looking for a Receptionist to join our team on a part-time, permanent basis. As our Receptionist, you will meet, greet, and sign in all visitors to the home, ensuring they have a warm welcome. You’ll be responsible for keeping the reception area neat and tidy, answering all telephone calls, delivering messages promptly, or transferring calls to the relevant person. You will be the first point of contact for everyone entering or contacting the home, so excellent communication skills are essential.

Why work at Westgate?

• Equal pay for young workers who are paid the same as staff aged 25+
• Improve your financial wellness and flexibility with Wagestream; access your wages before pay day and enjoy exclusive discounts at UK’s favourite shops
• Access to the Blue Light Card (employee discount scheme)
• Access to other discount schemes: Byond Prepayment Card (cashback), Extras Discounts, and Cycle to Work Scheme
• Refer a Friend Scheme – earn up to £500 for a successful referral!
• Internal and external recognition schemes (e.g., Employee of the Month, Long Service) and team social events
• Support in achieving additional qualifications, including nationally recognized qualifications
• Access to financial and wellbeing support through The Care Workers Charity
• Comprehensive induction with free training and professional development

About The Role

• Provide a warm and professional welcome to residents, families, and visitors
• Manage incoming calls and direct them appropriately
• Handle inquiries and provide accurate information about the care home’s services
• Schedule and coordinate appointments, tours, and meetings
• Maintain a clean, organized, and welcoming reception area
• Assist with administrative tasks such as mail sorting and data entry
• Liaise with staff across departments to ensure smooth daily operations
• Respond promptly and effectively to emergencies or unusual situations

About You

• Previous experience in a receptionist or front-of-house role, ideally in a care home setting
• Outstanding interpersonal and communication skills
• A polished and professional demeanor
• Strong organizational skills with the ability to multitask
• Proficiency in Microsoft Office and relevant software
• A proactive, problem-solving approach
• Empathy and understanding when engaging with elderly residents and their families

We reserve the right to close this vacancy once we receive suitable applications. Early submission is encouraged. Due to high volume, if you do not hear within a few working days, please assume your application was unsuccessful.

Westgate Healthcare is an equal opportunities employer, welcoming applications from all qualified candidates regardless of race, sex, disability, religion/belief, sexual orientation, or age.