Weekend Receptionist

Big Motoring World Group; Warrington; On-site; GBP 13,776 - 16,531; Part time

Benefits offered by this job

Opportunities for career progression

On-the-job training

Company pension scheme

Job summary

Big Motoring World Group in Warrington is seeking a Weekend Host responsible for greeting customers and providing exceptional service. This role includes maintaining the Customer Coffee Bar and ensuring a tidy showroom environment.

The successful candidate will possess strong communication skills and a positive attitude. Opportunities for career progression and on-the-job training are offered.

Qualifications

• Excellent organizational skills and a strong communicator.
• Ability to deliver a professional service.
• Experience in a busy office environment is preferred.

Responsibilities

• Greet customers arriving on site.
• Capture and input customer details onto the system.
• Control the allocation of customers to minimize waiting times.
• Provide refreshments for visiting customers.
• Keep the Customer Coffee Bar clean and replenished.
• Answer and direct incoming telephone calls.
• Ensure that the Showroom is tidy and well presented.

Skills

Customer service skills

Communication skills

Organizational skills

Team player

Tools

Microsoft Office

Job description

Hours: Saturday, 8:30am–6pm - Sunday, 9:30am–5pm

Expected hours: 16 per week.

Description

As a Weekend Host, you will be responsible for providing an exceptional, professional customer experience to our customers whilst they are at our site. This begins with greeting the customer and collecting the required details to ensure that they receive the service we seek to provide. This role predominantly involves providing refreshments for our customers such as tea, coffee, and milkshakes in our in‑house coffee bar.

Responsibilities

• Greet customers arriving on site.
• Capture and input customer details onto our Customer Record System.
• Effectively control the allocation of customers to our team of Sales Executives to minimise waiting times.
• Provide refreshments for visiting customers.
• Ensure that the Customer Coffee Bar is kept clean and replenished.
• Implement good standards of housekeeping on the Reception Desk to promote a professional image.
• Answer and direct incoming telephone calls to the relevant department.
• Ensure that the Showroom is tidy and well presented with correct marketing material.

Person specification

• A well‑presented, confident individual who is comfortable communicating to a diverse customer base.
• Good oral and written communication skills.
• Exceptional customer service skills and a positive attitude to customer care.
• Strong organisational skills.
• Acts proactively to add value and follows up to ensure problems remain solved.
• Team player.

Qualifications

The suitable candidate will possess excellent organisational skills, be presentable, a strong communicator and will possess the skills to deliver an accurate, timely and professional service. The successful applicant will have good IT skills and be competent in the use of multiple Microsoft platforms. Experience within a busy office environment would be preferred, however, full training will be given.

Benefits

• Opportunities for career progression.
• On‑the‑job training.
• Company pension scheme.