Weekend Receptionist

Northcare Scotland; City of Edinburgh; On-site; GBP 12,000 - 17,000; Part time

Job summary

Northcare Scotland is seeking a weekend receptionist to provide a friendly, professional welcome to residents, families, visitors and staff. You will manage reception duties, handle enquiries, and support day-to-day running of the care home on Saturdays and Sundays.

The role requires an approachable, reliable individual with strong communication skills and basic IT ability. You will work closely with care, nursing, domestic and management teams to ensure smooth operations and confidentiality at

Qualifications

• Friendly, approachable and compassionate.

Responsibilities

• Greet residents, relatives, visitors and professionals in a warm, respectful manner.
• Answer and direct telephone calls; take messages and respond to general enquiries.
• Manage visitors entering and leaving the care home in line with security procedures.
• Receive and distribute post, deliveries and correspondence.
• Provide administrative support to the care home manager and weekend staff.
• Assist with appointments, meetings and diary management as required.
• Maintain confidentiality and handle information securely.
• Report concerns about residents, visitors or premises to the appropriate staff.
• Follow health, safeguarding and infection-control policies.
• Provide a professional and reassuring presence for residents’ families and visitors.
• Coordinate with care, nursing, domestic, kitchen and management teams for effective communication.

Skills

Friendly

Communication

Organisation

Calm under pressure

Telephone skills

Basic IT skills

Reliability

Confidentiality

Reception/administration experience

Job description

Job Purpose

To provide a friendly, professional and welcoming reception service to residents, families, visitors and staff during weekends. The role involves managing reception duties, handling enquiries, maintaining accurate records and supporting the smooth day-to-day running of the care home.

Key Responsibilities

• Welcome residents, relatives, visitors and professionals in a warm and respectful manner.
• Answer and direct telephone calls, take messages and respond to general enquiries.
• Manage visitors entering and leaving the care home, following the home's security and safeguarding procedures.
• Receive and distribute post, deliveries and correspondence.
• Provide administrative support to the care home manager and weekend staff.
• Assist with appointments, meetings and general diary management where required.
• Handle confidential information appropriately and maintain residents' privacy and dignity.
• Report any concerns regarding residents, visitors or the premises to the appropriate member of staff.
• Follow the care home's health and safety, safeguarding, infection-control and confidentiality policies.
• Provide a professional and reassuring presence at reception, particularly for residents' families and visitors.
• Liaise with care, nursing, domestic, kitchen and management teams to help ensure effective communication.
• Carry out general reception and administrative duties as required.

Skills and Qualities

• Friendly, approachable and compassionate manner.
• Excellent communication and interpersonal skills.
• Good organisational and time-management abilities.
• Ability to remain calm and professional in potentially sensitive situations.
• Good telephone and customer-service skills.
• Basic computer and administrative skills.
• Reliable, punctual and able to work independently.
• Understanding of confidentiality and the importance of safeguarding vulnerable adults.
• Previous reception, administration, customer-service or care-home experience is desirable.

Working Pattern

Weekend position, with shifts typically covering Saturdays and Sundays. Flexibility may be required to meet the needs of the care home.

Key Attributes

The successful candidate will be caring, patient, trustworthy, professional and dependable, with a genuine commitment to providing a welcoming environment for residents, relatives and visitors.