Weekend Operations Coordinator (part-time, remote working role)

Coople AG; Islington; Hybrid; GBP 12,000 - 18,000; Part time

Job summary

Join a leading flexible staffing agency as a Weekend Operations Coordinator. In this part-time role, you'll support clients and workers primarily on weekends, handling queries and ensuring efficient staffing solutions. Ideal candidates will possess hospitality experience and strong communication skills. Enjoy training opportunities, a discretionary annual bonus, and a supportive team environment.

Benefits

Training and development opportunities

Annual bonus

Option grant for ESOP program

17 days of annual leave entitlement

Opportunity to improve product and processes

Qualifications

• Previous experience in customer support or operations, ideally in technology.
• Experience in the hospitality sector required.
• Ability to handle multiple tasks effectively.

Responsibilities

• Provide support to clients and workers over the weekend.
• Manage vendor management systems using the Coople platform.
• Collaborate with Customer Support Coordinator for service delivery.

Skills

Strong communication skills

Proactive

Solution-oriented

Excellent organisational skills

Interpersonal skills

Tools

Vendor management systems

Platform-based tools

Job description

Are you looking for a part-time job opportunity with focus on working on weekend days? Do you bring professional experience from the hospitality sector? Then read on to know more about this exciting job opportunity as our Weekend Operations Coordinator.

Who are we?

Coople is a leading flexible staffing agency that connects businesses with a diverse pool of skilled workers for temporary and shift-based roles. Specialising in industries such as retail, logistics, hospitality, office, Coople offers a dynamic platform that enables companies to fill shifts quickly, efficiently and with high quality workers.

With a focus on flexibility, reliability and innovation, Coople empowers both clients and workers by providing seamless staffing solutions that meet the evolving demands of the modern workforce.

At Coople we believe in being Agile, Collaborative, Fair, Empowering and Passionate with the desire to make things happen.

The Role:

• Work as a key member of our team, providing support to our clients and workers over a weekend
• First point of contact for incoming queries via phone, emailand Intercom
• Management of our vendor management systems
• Using the Coople platform to ensure the best coverage possible of our clients’ jobsover the weekend
• Assisting with the delivery of large staffing requests from key clients
• Collecting feedback from users on potential optimisations and improvements for our platform and services.
• Onboarding of new users to Coople and assistance in the growth of our worker pool
• Review worker profiles, previous experience and general recruitment tasksover the weekend
• Supporting our Cooplers reaching their goals and finding rewarding work
• Delivering the best service possible for our clients
• You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery
• Coordinating and organising handovers to ensure the rest of the Operations team is kept up to date on all client activities over the weekends

Working pattern: Part-time, 27 hours per week, across 3 days – Friday, Saturday, and Sunday, from 09:00 to 18:00 (including a daily 1-hour paid lunch break). Immediate start available.

This role is remote; however, it is preferred that you attend our London office for training and onboarding during your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays.

Skills required:

• Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment
• Previous experience in the hospitality sector
• Strong communication skills, both written and verbal
• Proactive, solution-oriented, and able to handle multiple tasks efficiently
• Excellent organisational skills with attention to detail
• Experience with vendor management systems and platform-based tools
• Ability to collaborate effectively with colleagues and clients
• Strong interpersonal skills and a customer-focused approach
• Comfortable working independently and managing priorities over weekends

Benefits:

• Be part of a great team!
• Training and development opportunities
• Annual Bonus: a discretionary cash bonus, depending on individual and firm performance, on top of the base salary mentioned above
• Option Grant: participation in the ESOP program for internal employees after the first 12 months of employment
• Holiday Entitlement: for this part-time role with 27 working hours per week, you can expect 17 days of annual leave entitlement, plus public holidays as applicable in the relevant jurisdiction
• Your opinion matters: you can improve product, processes, and tools at Coople

If you are a passionate and proactive professional who would thrive in a fast-paced tech company, then apply today!