Weekend Operations Coordinator (part-time, remote)

ZipRecruiter; Bolton; Remote; GBP 40,000 - 60,000; Part time

Job summary

A tech-driven flexible staffing agency is seeking a Weekend Operations Coordinator to support clients and workers during weekends. The role encompasses managing queries, onboarding users, and ensuring effective service delivery. Ideal candidates are proactive and have experience in customer service, preferably within the hospitality industry, with strong organizational skills. Join a collaborative team that values your input on improving processes and tools.

Benefits

Training and development opportunities

Annual discretionary bonus

Participation in ESOP program after 12 months

17 days annual leave plus public holidays

Qualifications

• Experience in customer support or operations roles, ideally in a tech environment.
• Previous experience in the hospitality sector desired.
• Strong communication and organizational skills.

Responsibilities

• Support clients and workers during weekends, managing queries and vendor systems.
• Onboard new users and assist in staffing requests.
• Ensure seamless service delivery and coordination with the team.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Problem solving

Tools

Vendor management systems

Platform-based tools

Job description

Job Description

Are you looking for a part-time job opportunity with focus on working on weekend days? Do you bring professional experience from the hospitality sector? Then read on to know more about this exciting job opportunity as our Weekend Operations Coordinator.

Who are we?

Coople is a leading flexible staffing agency that connects businesses with a diverse pool of skilled workers for temporary and shift-based roles. Specialising in industries such as retail, logistics, hospitality, office, Coople offers a dynamic platform that enables companies to fill shifts quickly, efficiently and with high quality workers.

With a focus on flexibility, reliability and innovation, Coople empowers both clients and workers by providing seamless staffing solutions that meet the evolving demands of the modern workforce.

At Coople we believe in being Agile, Collaborative, Fair, Empowering and Passionate with the desire to make things happen.

The Role:

• Work as a key member of our team, providing support to our clients and workers over a weekend
• First point of contact for incoming queries via phone, email and Intercom
• Management of our vendor management systems
• Using the Coople platform to ensure the best coverage possible of our clients’ jobs over the weekend
• Assisting with the delivery of large staffing requests from key clients
• Collecting feedback from users on potential optimisations and improvements for our platform and services.
• Onboarding of new users to Coople and assistance in the growth of our worker pool
• Review worker profiles, previous experience and general recruitment tasks over the weekend
• Supporting our Cooplers reaching their goals and finding rewarding work
• Delivering the best service possible for our clients
• You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery
• Coordinating and organising handovers to ensure the rest of the Operations team is kept up to date on all client activities over the weekends

Working pattern: Part-time, 27 hours per week, across 3 days – Friday, Saturday, and Sunday, from 09:00 to 18:00 (including a daily 1-hour paid lunch break). Immediate start available.

This role is remote; however, it is that you attend our London office for training and onboarding during your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays.

Skills required:

• Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment
• Previous experience in the hospitality sector
• Strong communication skills, both written and verbal
• Proactive, solution-oriented, and able to handle multiple tasks efficiently
• Excellent organisational skills with attention to detail
• Experience with vendor management systems and platform-based tools
• Ability to collaborate effectively with colleagues and clients
• Strong interpersonal skills and a customer-focused approach
• Comfortable working independently and managing priorities over weekends

Benefits:

• Be part of a great team!
• Training and development opportunities
• Annual Bonus: a discretionary cash bonus, depending on individual and firm performance, on top of the base salary mentioned above
• Option Grant: participation in the ESOP program for internal employees after the first 12 months of employment
• Holiday Entitlement: for this part-time role with 27 working hours per week, you can expect 17 days of annual leave entitlement, plus public holidays as applicable in the relevant jurisdiction
• Your opinion matters: you can improve product, processes, and tools at Coople

If you are a passionate and proactive professional who would thrive in a fast-paced tech company, then apply today!