Weekend Library Operations Assistant

University of Strathclyde; Glasgow; Presencial; GBP 12.000 - 17.000; A tiempo parcial

Descripción de la vacante

University of Strathclyde in Glasgow invites applications for a Weekend Library Operations Assistant to support the Library Welcome desk and daily operations.

You will work 18 hours per week with Saturday and Sunday shifts 08:30–17:30 during term time and reduced hours outwith term. Strong customer service and IT literacy are essential.

You will contribute to maintaining facilities, auditing, first-line enquiries, and stock returns with the sorter machine, across teams as needed.

Formación

• Good general education to SQA National 5 / Standard Grade or equivalent.
• Ability to work with technology, in particular Microsoft 365 and Library Management Systems.
• Strong customer service and teamwork skills.

Responsabilidades

• Staffing the Library Welcome desk.
• Performing a security function.
• Looking after the wellbeing of customers.
• Ensuring library facilities meet customer needs and that furniture and equipment are well-maintained by undertaking audits and fault reporting.
• Supporting customers with first line and directional enquiries at the Welcome Desk.
• Monitoring the return of library stock to the sorter machine.

Conocimientos

Customer service

Teamwork

Attention to detail

Initiative

Educación

National 5 / Standard Grade or equivalent

Herramientas

Microsoft 365

Library Management Systems

Descripción del empleo

Weekend Library Operations Assistant (851056)

FTE: 18 hours per week during term time,9 hours outwith term time

Term: Open

Closing date: 16 October 2026 (This vacancy may close prior to the advertised closing date if a sufficient number of applications are received)

The Information Services Directorate is seeking to appoint a Weekend Library Operations Assistant (LOA), in a role which involves providing excellent customer service and contributing to the effective maintenance of the library and its collections. Your primary responsibilities will include:

• staffing the Library Welcome desk
• performing a security function
• looking after the wellbeing of customers
• ensuring that Library facilities meet customer needs and that furniture and equipment are well-maintained by undertaking audits and fault reporting
• supporting customers by helping them with first line and directional enquiries when working on the Welcome Desk
• monitoring the return of library stock to our sorter machine

This is a varied role for which you will need a good balance of customer service skills and the ability to work systematically and accurately in line with procedures. You will be a good team player, able to work across teams, as well as on your own initiative. You will have a good general education to SQA National 5 / Standard Grade or equivalent. The ability to work with technology, in particular Microsoft 365 and Library Management Systems, will be required.

You will be expected to work on a Saturday and on a Sunday between 08.30 am and 5.30 pm (18 hours) during term time (July-May). Outwith term time, when the Library opening hours are reduced, you will undertake a Saturday shift between 08.30 am and 5.30 pm (9 hours). As with all Library and Information Resources (LIR) staff you will be required to support the Customer Service Excellence (CSE) initiative and to uphold the IS Customer Charter.

Applicants may use tools such as AI to support their application; however, all submissions must accurately reflect their own experience and understanding. The University reserves the right to verify the authenticity of application materials and may reject applications where concerns arise.

Interviews are scheduled to take place on 28 October 2026.

For informal enquiries, please contact Jacqueline Ryan, Service Planning & Enhancement Manager at [e-mail]

Weekend Library Operations Assistant (851056)

Department: Information Services (including IT)