Weekend Host (BYD)

City West Country Group; Plymouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading company is seeking a Weekend Host to join their team in Plymouth. The role focuses on providing exceptional customer service and supporting the sales department. The successful candidate will welcome visitors, ensure smooth interactions, and maintain high standards of service. This casual contract requires working on weekends, emphasizing the importance of customer care and satisfaction.

Qualifications

• Excellent customer service experience required.
• Competent IT skills and attention to detail necessary.

Responsibilities

• Provides meet and greet support for the sales department.
• Ensures customers receive a courteous welcome.
• Communicates effectively with customers.

Skills

Customer Service

Interpersonal Skills

IT Skills

Attention to Detail

Ability to Work Under Pressure

Initiative

Job description

City West Countryis delighted to be looking for aWeekend Hoston a causal contract to joinBYD South West, based in Plymouth.

A little about BYD...

BYD (Build Your Dreams), produced more cars globally than any other vehicle manufacturer in 2022 and are currently No.1 in the world for new energy vehicle sales. They have ground breaking "blade battery" technology which means each battery can achieve improved range, over traditional lithium batteries.

This is an exciting opportunity to join the BYD team, the successful candidate will play a key role in driving sales and providing excellent customer service.

About the Role:

Within this role the successful candidate will be giving the highest level of customer care and satisfaction, ensuring customers and visitors receive an immediate and courteous welcome. And, to also ensure all customers are directed to the relevant Sales Consultant and that their details are correctly put into the Host Module – emphasis is on ensuring a seamless interaction between the sales team and customer.

Salary:

£12.21 per hour

Working Hours:

This would be on a casual contract to cover the hours on a Saturday 0900 - 1700 and Sunday 1000 - 1600 when needed.

Weekend Host Responsibilities:

• Provides ‘meet’ and ‘greet’ support for the sales department
• Approaches & welcomes all visitors in a friendly and open manner
• Personally establishes contact between customers and an appropriate member of staff
• Provides administrative support to the sales department
• Delivers consistently high standards of accuracy and quality in the completion of information
• Communicates and develops strong personnel relationships with customers
• Identifies training and development needs for self as part of the performance management process
• Ensures all areas of Health & Safety operate effectively and within the requirements of the law

What's required from you?

• Competent IT skills
• Excellent customer service experience and interpersonal skills
• Must be accurate and show attention to detail
• Excellent ability to work under pressure
• Strong sense of initiative

City West Country Core Behaviours:

Driving Sales–Identifies and initiates opportunities to drive sales and deliver commercial benefits

Customer Service–Focuses on the needs of customers to improve service and sales

Planning & Organising– Organises own workload effectively, prioritising to deliver to deadlines

Analytical Ability & Decision Making–Demonstrates sound judgement in making decisions

Teamwork & Coaching–Quickly builds rapport and establishes relationships with others

Motivation–Demonstrates a positive attitude and takes responsibility for their own actions