Weekend Customer Service Advisor - Ringwood

TN United Kingdom; Ringwood; On-site; GBP 20,000 - 23,000; Full time

Job summary

An established industry player is expanding its call handling team and seeks a personable and diligent individual to join their weekend team. This role offers a competitive salary and fantastic benefits, including extensive training and a supportive work environment. You'll be responsible for handling calls from retired homeowners, providing excellent customer service without sales pressure. Join a mission-driven company that values trust, openness, and respect, and make a positive difference in people's lives every day.

Benefits

Competitive salary

Free tea and coffee

Extensive training

Free on-site parking

Supportive team environment

Qualifications

• Experience in call centres, retail, hospitality, or care sectors.
• Ability to remain calm under pressure and communicate effectively.

Responsibilities

• Handle incoming calls from retired homeowners, including emergencies.
• Log calls accurately in the CRM system.

Skills

Customer service experience

Communication skills

Empathy

IT skills

Calm under pressure

Tools

CRM system

Job description

Client:

Careline Support Ltd

Location:

Ringwood, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

de541c677376

Job Views:

13

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

We are expanding our call handling team at Careline Support Ltd and are seeking a personable, motivated, and diligent individual to join our weekend team.

Why work for us?

• Competitive salary starting from £20,000 per annum pro rata (£10.25 per hour), negotiable depending on experience
• Fantastic colleague benefits
• Supportive and friendly team
• Free tea and coffee (as much as you can drink!)
• Extensive training from your initial induction and throughout your career
• Bright, contemporary offices based in Ringwood
• Free on-site parking
• Rewarding work; making a positive difference every day
• Gain valuable work experience, especially if starting out in your career

What does the role involve?

• Handling incoming calls from retired homeowners, including emergencies (accidents, fires, floods), fire panel alarms, security entry calls, or friendly chats
• Logging calls accurately in our CRM system
• Remaining alert and prepared for the next call
• Maintaining a flexible, friendly, and responsive approach

No sales involved, just excellent customer service!

About you

• Customer service experience from call centres, retail, hospitality, or care sectors
• Great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm under pressure, with good common sense
• Good standard of English and IT skills

At Careline Support Ltd, making a difference in people's lives is our mission.

Company Values - TORCH:

Trust, Openness, Respect, Communication, Honesty

Who are we?

Founded in 2020, Careline Support Ltd provides telephone support to over 10,000 retired homeowners in the UK, helping them live safely and securely. Our modern offices in Ringwood support a first-class service, ensuring no one faces emergencies alone.

How to join us

If you have the skills and attributes to make a difference and want to be part of our success, apply today!

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Created on 26/04/2025 by TN, United Kingdom