Weekend Customer Service Advisor

Mpeople Recruitment Yorkshire; Burnley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local recruitment agency is looking for Weekend Customer Service Advisors to join a supportive team in Rossendale. The role involves handling inbound calls, scheduling appointments, and ensuring customer satisfaction. Successful candidates will have previous customer service experience, excellent communication skills, and the ability to work under pressure. Pay is GBP12.27 per hour with opportunities for career development and additional benefits.

Benefits

GBP12.27 per hour

Additional double time for bank holidays

Free on-site parking

28 days holiday (pro-rata)

Full training and ongoing support

Career development opportunities

Qualifications

• Previous experience in a customer service role is ideal.
• Must hold or be willing to obtain a Standard DBS check.
• Friendly, approachable, and team-oriented.

Responsibilities

• Answer inbound calls and respond to customer queries professionally.
• Schedule and coordinate field-based repair appointments.
• Log all interactions and update records accurately.

Skills

Excellent customer service skills

Confident communication skills

Organised and detail-oriented

Good IT skills (Outlook, Excel, Word)

Education

Minimum 5 GCSEs (A-C) including English & Maths

Job description

Weekend Customer Service Advisor Based in Rossendale Standard DBS Required
On-site Rossendale
GBP12.27 per hour
Saturday & Sunday 8am 5pm or 9am 6pm
Immediate Start Standard DBS Required

Are you based in Rossendale and looking for weekend work?
We re currently recruiting Weekend Customer Service Advisors to join a busy, supportive team providing out-of-hours technical and repair support to customers.

If you're available immediately and have excellent customer service skills, this could be a great opportunity for you.

About the Role:

Due to increased demand, we re looking for 3 team members who can handle incoming calls, prioritise emergency maintenance requests, and schedule appointments for field technicians. You ll be working on-site in Rossendale as part of a fast-paced and rewarding operation.

Key Responsibilities:

• Answer inbound calls and respond to customer queries professionally
• Liaise with customers, prescribers, subcontractors, and operations teams
• Schedule and coordinate field-based repair appointments
• Handle urgent cases within tight service timeframes
• Log all interactions and update records accurately
• Action incoming emails and send documentation (e.g., health & safety, insurance)

What We re Looking For:

• Previous experience in customer service (call centre or service-based role ideal)
• Confident communication skills, both written and verbal
• Organised, detail-oriented, and calm under pressure
• Good IT skills Outlook, Excel, Word (training provided)
• Minimum 5 GCSEs (A C) including English & Maths
• Must hold or be willing to obtain a Standard DBS check
• Friendly, approachable, and team-oriented

What s in It for You?

• GBP12.27 per hour 17 hours per weekend with 30-minute break
• Additional double time paid for bank holidays worked
• Free on-site parking
• 28 days holiday (pro-rata)
• Full training and ongoing support
• Career development opportunities in a growing company

If you're available to work weekends, live locally in the Rossendale area, and either hold or are happy to apply for a Standard DBS, we d love to hear from you!

Call us or apply now to secure your interview!