Weekend Concierge - London, E1

Encore; London; On-site; GBP 19,000; Part time

Job summary

A service-oriented company in London is seeking a proactive Weekend Concierge to deliver outstanding customer service and assist residents. You will manage queries, ensure safety, and maintain the presentation of the lobby. The ideal candidate must have a valid SIA License and strong communication skills. This role offers competitive salary and various health benefits.

Benefits

Cycle to Work Scheme

MediCash

SmartHealth – Online health services

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Valid & in date SIA License is a requirement.
• Strong customer service or security background is valued.
• Health & safety qualifications are advantageous.

Responsibilities

• Greet residents and visitors warmly.
• Address issues promptly and escalate concerns as needed.
• Conduct regular site walk-arounds to maintain safety.
• Handle deliveries for residents with smooth communication.
• Maintain presentation of the concierge area.
• Assist with fire alarm and emergency checks.
• Provide local area advice to residents.

Skills

Customer Service

Problem-Solving

Communication Skills

Attention to Detail

Job description

Join Our Team as a Weekend Concierge inLondon!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location:London, E1
• Annual Salary:£18,018 (£15.75 p/h)
• Hours/Working Pattern: Saturday & Sunday, 7am-7pm

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Valid & in date SIA License is a requirement for this role.
• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan