Weekend Admin Supervisor - A&E

Moorfields Eye Hospital, London; London; On-site; GBP 31,000 - 35,000; Part time

Job summary

Join a prestigious eye hospital as an administrator, where your supervisory and customer service skills will shine. This role involves managing a dedicated admin team, ensuring efficient reception services, and maintaining high standards of patient care. You'll thrive in a vibrant environment that values innovation and teamwork, contributing to a world-class healthcare experience. With a focus on excellence and equity, this position offers the chance to make a real impact in a leading healthcare institution. If you are passionate about delivering exceptional service and supporting a dynamic team, this opportunity is perfect for you.

Benefits

Generous Holidays

Excellent Pension Scheme

Eye Care Benefits

Career Development Opportunities

Qualifications

• Supervisory experience in a customer-facing role is essential.
• GCSE level education including English and Maths is required.

Responsibilities

• Supervise and support the A&E coordinators in daily operations.
• Provide efficient reception and administration services.

Skills

Supervisory Skills

Customer Service

Communication Skills

Organizational Skills

Problem-Solving Skills

Education

GCSE Level (including English and Maths)

NVQ Level 4 in Administration/Customer Service

Tools

MS Office (Excel, Word)

Patient Administration Systems

Job description

We have vacancies in the following sectors

If you want to be part of delivering world-class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!

Main area: Administration
Grade Band: 4
Contract: Permanent
Hours: Part-time - 22.5 hours per week (Saturday 09:00-17:00, Sunday 08:00-16:00, Monday 12:00-20:00)
Job ref: 273-DC-6915215

Site: City Road, Town: London
Salary: £31,944 - £34,937 Per Annum, Including HCAS, Pro Rata as Part-Time
Salary period: Yearly
Closing: 14/02/2025 23:59

Moorfields - A global leader in Ophthalmology

We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.

This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is underway on Oriel, our new eye care, research, and education centre being built in Camden.

Job overview

An exciting opportunity has arisen for an administrator with previous supervisory experience to join the Accident & Emergency service at Moorfields Eye Hospital, supervising the admin team at the weekends and Mondays (including bank holidays).

The post holder will support the administrative team to provide a comprehensive and efficient reception and administration service. Effective communication, attention to detail and excellent customer service principles are essential skills required for this role.

Main duties of the job

• Provide comprehensive and efficient reception and administration service both in person and virtually for video consultations
• Coordinate work of the A&E coordinators on day-to-day basis
• Supervise, train and support A&E coordinators to deliver excellent customer service to patients
• Overall management responsibility for delegated members of the admin staff
• Working with service managers to ensure key performance indicators are met
• Using patient administration systems to manage patient registration, appointment bookings and referrals
• To be responsible for ensuring high standards of data entry and quality are achieved and sustained across the service
• To provide cross-cover within the supervisor team when required
• Liaise with teams across the hospital network to resolve patient queries

Working for our organisation

Based in the vibrant and fast-developing high-tech quarter centred around City Road, Hoxton and Shoreditch, we have:

• A lively working atmosphere
• Easy and quick transport links
• Career development opportunities for staff at all levels
• A range of attractive benefits that include eye care, generous holidays, and an excellent pension scheme.

Detailed job description and main responsibilities

• To provide supervision and support to the A&E coordinators within the relevant clerical team on a day-to-day basis.
• To provide effective clinic and A&E reception management, reducing over-booking of clinics and helping to ensure a positive experience for patients.
• To provide a professional, comprehensive and efficient reception and administration service to the Trust’s General Ophthalmology (Primary Care) and Urgent Care clinics and A&E services based at Moorfields Eye Hospital, City Road.
• To promote a positive image of the trust’s services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
• To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
• To ensure adherence to the Trust’s Access Policy at all times.
• To work as part of a service team and provide cross-cover as and when required.
• To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible.

Person specification

Education / Qualification

• Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
• NVQ Level 4 in administration/customer service or demonstrable equivalent level of knowledge and experience
• Evidence of continuing education and development

Experience

• Experience of effectively supervising a team
• Experience of working in a busy and demanding customer-facing role
• Experience of working in a healthcare setting
• Experience of using a patient administration system
• Knowledge of HR processes (eg sickness and performance management)

Knowledge / Skills

• Proficient in the use of MS Office IT software packages (eg MS Excel, Word).
• Ability to develop, lead and motivate staff in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
• Excellent oral and written communication, negotiation and interpersonal skills
• Excellent organisational skills, including the ability to prioritise the workload of the team and one's self.
• Ability to use initiative to deal with unforeseen problems as they occur

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at [e-mail].

https://www.moorfields.nhs.uk/work-for-us