Wedding, Meetings & Events Lead

St Ermin’s Hotel Group; Greater London; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Medicash Health Care Cash Plan

Staff canteen: meals provided

Worldwide hotel discounts

Bonus scheme

Job summary

St Ermin’s Hotel in Central London is seeking a motivated Wedding, Meeting and Events Manager to support the Head of Events in quoting, converting corporate and social leads, and managing events from contract to close.

You will research market trends, drive lead generation, assist in achieving budgets, and promote the hotel’s services proactively and professionally. The role requires delivering breath-taking hospitality and building lasting client relationships.

Qualifications

• Speak fluent English.
• Excellent organisational skills and the ability to prioritise tasks.
• Ability to perform well under pressure and remain calm.
• Able to multitask and prioritise own workload.
• Attention to detail to ensure every aspect of an event is perfect.
• Strong problem solving and adapting to unexpected events.
• Strong negotiation skills.
• Excellent written and verbal communication.
• Solid IT skills including Outlook, Word and Excel.
• Ability to challenge procedures constructively to benefit the company.

Responsibilities

• Respond to enquiries promptly, provide clear information, and present professionally.
• Prepare event documentation and coordinate with Sales and other departments.
• Quote according to hotel guidelines and input information accurately.
• Handle sales enquiries through proper processes and meet deadlines.
• Manage contracts, amendments and deposits within deadlines.
• Conduct site inspections and pre-conference meetings with clients.
• Build and maintain relationships with clients for repeat business.
• Communicate effectively within the Conference & Events team and with Food & Beverage, Front Office and Sales.
• Identify and resolve operational challenges with hotel staff and clients.
• Complete daily, weekly and monthly reports on time.
• Chase payments and manage post-event activities and rebooking opportunities.
• Attend wedding planning meetings and assist on event days.
• Participate in special projects as directed by management.
• Manage events and additional duties as assigned.

Skills

Fluent English

Organisational skills

Under pressure

Multitasking

Attention to detail

Problem solving

Negotiation

Communication

IT skills (Outlook/Word/Excel)

Process improvement

Job description

St Ermin’s Hotel in Central London is seeking a motivated Wedding, Meeting and Events Manager to support the Head of Events in quoting, converting corporate and social leads, and managing events from contract to close.

You will research market trends, drive lead generation, assist in achieving budgets, and promote the hotel’s services proactively and professionally. The role requires delivering breath-taking hospitality and building lasting client relationships.