Wedding Coordinator

Fuller, Smith & Turner; Bibury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A hospitality group in Bibury is seeking a Wedding & Events Coordinator to deliver exceptional customer experiences at events. The role involves managing event logistics, exceeding customer expectations, and working with CRM systems. Candidates should have a proven sales track record and strong organisational skills. This position offers a competitive salary up to £29,500 plus tips, along with great benefits including staff discounts and access to a healthcare plan.

Benefits

25% staff discount off food and drink

Share of tips on top of hourly pay

Discounted hotel stays

Access to online benefits platform

Healthcare Cash Plan

Full induction and training

Opportunities for role growth

Advance access to earnings

Qualifications

• Proven track record in overachieving sales targets and promoting event spaces.
• Experience managing CRM systems and social media platforms is desirable.
• Excellent customer service and liaison skills.

Responsibilities

• Deliver pre-booked targets and manage event running to exceed expectations.
• Lead liaison with venue team and customers for excellent service.
• Support promotional activities using CRM and social media.

Skills

Customer service excellence

Organisational skills

Sales target achievement

Tools

CRM systems

Social media platforms

Job description

Overview

The Swan Bibury — Wedding & Events Coordinator, up to £29,500 plus tips and great benefits.

We are looking for an events/wedding coordinator. You will need to be organised and focused on giving our customers the best experience.

The Swan in Bibury, a former Cotswold coaching inn is located on the enchanting banks of the River Coln. The Hotel offers 22 guest rooms including accommodation in one of the four garden cottage suites, and has a welcoming bar and popular brasserie.

Responsibilities

• Delivery of pre-booked targets and smooth organisation and running of the events to exceed customer expectations.
• Lead liaison with the venue team and customers to ensure excellent customer service.
• Promote events spaces and support the operational running of the events.
• Work with CRM systems and social media platforms is desirable to support promotional activities.

Qualifications

• Proven track record in overachieving sales targets, promoting events spaces and supporting the operational running of the events.
• Experience in managing CRM systems and social media platforms is desirable.
• Excellent customer service and ability to liaise with both the venue team and customers.
• Organised and focused on giving customers the best experience.

Benefits

• 25% staff discount off food and drink, across all our pubs and hotels for you and your friends and family. This increases the longer you work for us, up to 40%.
• A fair share of tips, paid on top of your hourly pay.
• Discounted hotel stays.
• Access to ‘My Fuller’s’ – our online benefits platform with savings at hundreds of retailers and discounted gym memberships, cinema tickets and more.
• Healthcare Cash Plan – after 1 year you will have access to a 24-hour GP service and the ability to claim money back for dentist and eye-care appointments, plus more.
• Full induction and training.
• Opportunity to grow in your role.
• The option to receive 30% of earnings as you earn them (advance access to earnings).
• Plus incentives.

Our values

Our values

• Do things the right way
• Being part of a family
• Celebrating individuality
• Always asking what’s next?