Website Trading Manager

TN United Kingdom; Moreton-in-Marsh; On-site; GBP 30,000 - 50,000; Full time

Job description

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Website Trading Manager, Moreton-in-Marsh

Client:

Barons Eden - Head Office

Location:

Head Office, Moreton in Marsh

Job Category:

Finance

EU work permit required:

Yes

Job Reference:

c8caa927b0f6

Job Views:

4

Posted:

26.03.2025

Expiry Date:

10.05.2025

Job Description:

Who We Are…

We are a collection of award-winning spa and hotel destinations.

Here at Barons Eden our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to our Hotel and Spas.

We share a passion for entertaining, socialising, great food and standout experiences. Our close-knit team champion individuality, flare and operational excellence, treating each guest like a friend of the family, providing an experience that brings customers back time and time and again.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals…

The Role

As the Website Trading Manager, you will be responsible for driving website sales and enhancing the digital guest experience across our online platforms. Your data-driven approach will focus on understanding and improving key metrics, such as sales, traffic, average order value (AOV), and conversion rates.

You will oversee website performance, including speed, stability, upselling opportunities, and the booking funnel. Additionally, you will manage processes related to demand, revenue, inventory, forecasting, and opportunity analysis. In collaboration with key stakeholders, you will develop and recommend sales strategies, including pricing strategies for various segments, while identifying new revenue opportunities. Your role will involve effective communication with stakeholders to ensure alignment of sales strategies and pricing.

Join us and we can offer you benefits such as…

• Competitive Rate of Pay
• Discount on overnight stays and spa days.
• Discount on Spa experiences and treatments at any of our properties.
• 20% Discount on spa products.
• Complimentary spa day on your work anniversary.
• Excellent Induction and training programme.
• Perkbox Online benefits and discounts.
• Opportunities for professional development and career advancement.
• Free Parking.

Responsibilities:

• Manage in-house Search Engine Optimisation (SEO) activities, ensuring all SEO hygiene factors are in place and to improve search engine visibility and ranking.
• Oversee and manage the updating of website content to ensure that the site consistently reflects our brand values and engages visitors.
• Manage the business’s Conversion Rate Optimisation (CRO) by taking the lead on A/B testing initiatives, working closely with UX designers to optimise the website’s conversion rate.
• Work alongside the in-house development team to implement new website features, benefits, and improvements that enhance user experience.
• Manage troubleshooting issues related to the Property Management System (PMS) and Resort Suite.
• Responsible for performance analysis and reporting to track performance, sales, and conversion rates.
• Conduct competitor analysis and keep up to date with new trends and insights.
• Support the development and delivery of automated email campaigns to drive engagement and revenue.
• Identify and address performance gaps, ensuring that departmental objectives are achieved.

Person Specification:

• Proven Experience in website trading, with success in managing and optimising website sales and performance.
• A track record of implementing effective CRO strategies to enhance user engagement and increase sales.
• In-depth knowledge of analytical tools to interpret and analyse data, identifying trends and actionable insights.
• Strong ability to think critically, address challenges with innovative solutions, and pay close attention to detail.
• Capable of managing multiple tasks and priorities independently.
• Ability to collaborate effectively with internal teams and external stakeholders.
• Strong interpersonal and problem-solving abilities to address challenges effectively.
• A proactive approach to introducing creative solutions, driving innovation, and continuously enhancing processes.
• Prior experience with Resort Suite or a similar system is essential.
• Experience in the Hospitality industry.

Further Information:

• Head Office based.
• 40 hours per week.
• Availability to work evenings, weekends, and holidays as part of a 7-day operation for any troubleshooting issues.

People say you can’t choose your family, well we choose you to be part of ours.