Website Product Owner

Fenwick Limited; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

33 days annual leave (incl. 8 bank hol

Buying holiday scheme

Birthday off

Up to 25% store discount

WeCare 24/7 wellbeing

Hybrid working

Job summary

Fenwick is seeking a Website Product Owner to drive the ongoing development and optimisation of Fenwick.com. You will translate customer needs into actionable requirements, manage the product backlog, and collaborate with Product Managers and cross-functional teams to deliver a seamless digital experience.

In this hybrid role, you will work across Digital, IT and trading teams, refining backlogs, defining user stories, and supporting testing and releases during key campaigns and trading periods.

Qualifications

• Strong written and verbal communication skills.
• Analytical and problem-solving mindset.
• Customer-focused approach with interest in ecommerce and digital experiences.
• Ability to manage multiple priorities and work collaboratively in a fast-paced environment.
• Some knowledge of writing user stories and acceptance criteria.
• Some experience using backlog or delivery management tools such as Azure DevOps (ADO), Jira or similar.

Responsibilities

• Manage and prioritise the website product backlog with clear user stories and acceptance criteria.
• Collaborate with Product Manager and cross-functional teams to deliver backlog items.
• Support Agile ways of working with backlog refinement, sprint planning, testing and release activities.
• Identify opportunities to improve customer journey, website performance and digital campaigns.
• Work with internal teams and third-party partners to ensure timely delivery of enhancements.

Skills

Communication

Analytical thinking

Customer focus

Multitasking

User stories writing

Delivery mindset

Tools

Jira

Azure DevOps

Job description

Are you passionate about digital experiences and looking for an opportunity to help shape the future of Fenwick.com? If so, we have an exciting opportunity for you to join our Digital team as a Website Product Owner, playing a key role in the ongoing development, optimisation and delivery of our online customer experience.

We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space.

When you join Fenwick, you’ll receive:

• 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.
• Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
• Up to 25% discount in all Fenwick stores and fenwick.co.uk.
• WeCare -24/7 GP, wellbeing advice & support service.
• Hybrid Working (typically Thursday and Friday working from home).

About the Role

As a Website Product Owner, you will play a key role in the ongoing development and optimisation of Fenwick's website, helping to deliver a seamless, engaging and commercially effective digital experience for customers. Working closely with the Product Manager, you will translate customer needs and business priorities into clear, actionable requirements, ensuring website enhancements and roadmap initiatives are successfully delivered.

You will be responsible for managing and prioritising the website product backlog, creating user stories and acceptance criteria, and collaborating with internal teams and third-party partners throughout the delivery lifecycle. Supporting Agile ways of working, you will help drive backlog refinement, sprint planning, testing and release activities, ensuring work is well defined, thoroughly tested and ready for implementation.

This is a highly collaborative role that combines customer focus, problem solving and digital delivery. Working across Digital, IT and wider business functions, you will identify opportunities to improve the customer journey, website performance and operational processes while supporting key trading periods and digital campaigns. It's an exciting opportunity for someone looking to develop their product management expertise while contributing to the continued growth and evolution of Fenwick's digital experience.

What we are looking for in a candidate…

Essential:

• Strong written and verbal communication skills, with confidence working across different teams.
• Analytical and problem-solving mindset, with an ability to identify issues and work through potential solutions.
• Customer-focused approach with an interest in ecommerce and digital customer experiences.
• Ability to manage multiple priorities and work collaboratively in a fast-paced environment.
• Some knowledge of writing user stories and acceptance criteria, with an understanding of how these support digital delivery.
• Some experience using backlog or delivery management tools such as Azure DevOps (ADO), Jira or similar.

Desirable:

• Familiarity with Agile ways of working, including refinement, sprint planning and retrospectives.
• Experience supporting website/software testing or User Acceptance Testing (UAT).
• Exposure to Shopify or another ecommerce platform.
• Familiarity with web analytics, experimentation or customer-insight tools.
• Experience working with third-party technology or delivery partners.

About Fenwick

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!