Website Experience Manager - 12 month FTC

Legal & General; Cardiff; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading financial services group is seeking a Website Experience Manager for a 12-month fixed-term contract. The role involves enhancing online customer experiences across B2B websites, ensuring content aligns with commercial goals, and requires strong attention to detail and strategic thinking. This position offers the opportunity to work in a dynamic environment focused on delivering exceptional digital experiences.

Benefits

Annual performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan

At least 25 days holiday

Electric car scheme

Employee discounts

Qualifications

• Strategic and creative thinker with strong written English skills.
• Significant experience using a CMS to build webpages.
• Prior experience in Financial Services is advantageous.

Responsibilities

• Develop and deliver an outstanding online customer experience.
• Build and update digital content using Episerver CMS.
• Monitor and report on content engagement and success metrics.

Skills

Attention to detail

SEO knowledge

UX knowledge

Project management

Tools

Episerver CMS

Adobe Analytics

Microsoft Office

Photoshop

Job description

Website Experience Manager - 12 month FTC

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Website Experience Manager - 12 month FTC

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Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

Job Description

We’re recruiting for a Website Experience Manager to join us on a 12 month FTC. You will develop and deliver an outstanding online customer experience across our B2B websites that supports the varying commercial needs of our business and ensures good customer outcomes.

What you'll be doing:

• Building and updating digital content using Episerver CMS following brand guidelines to support appropriate commercial targets
• Developing verbal and written briefs from Marketing and PR colleagues into appropriate content to support their activities and objectives
• Proactively working with the Marketing and Optimisation teams to deliver great website journeys, content, and experiences
• Writing, producing, and updating relevant digital marketing material, content pages and optimising the site
• Ensuring that appropriate tracking is in place on any content created
• Developing, monitoring, and reporting on content engagement and success metrics, feeding results into marketing strategy and the formulation of campaigns
• Ensuring that all content created adheres to our relevant policies and procedures and is within our risk ‘appetite’. Manage it through our strict compliance and approvals workflow
• Contributing to a collaborative and inclusive workplace culture
  
  

Qualifications

Who we're looking for:

• Strategic and creative thinker with excellent attention to detail with strong written English skills – able to spot spelling and punctuation errors
• SEO, UX and journey optimisation knowledge and application of best practice
• Basic Photoshop skills for resizing images
• Good working knowledge of Microsoft Office
• Ability to manage multiple tasks and projects to tight timescales whilst keeping stakeholders updated on status
• Appropriate standards, legislation, web best practices usability & research techniques
• Able to adapt to and work with change, in a fast-growing division and marketing function
• Significant hands-on experience using a CMS to build webpages. Episerver experience advantageous
• Prior experience using an analytics package, especially Adobe Analytics, would be helpful
• Previous relevant experience working in Financial Services
• Experience working with agile processes and delivery
• Good knowledge and experience of campaign planning, management and evaluation and experience of working with a brand and to brand guidelines.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
  
  

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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