Webchat Team Leader 42.5 hours/week - Liverpool Church Street

Vodafone Group; Liverpool; On-site; GBP 30,000 - 39,000; Full time

Job summary

Join a vibrant team at Vodafone's Liverpool Church Street Partner store as a Webchat Team Leader. You will inspire and coach a team to deliver exceptional customer experiences while achieving performance targets. This role offers a competitive salary and a supportive work environment.

Qualifications

• Previous team leader or management experience required.
• Strong commercial understanding and ability to identify opportunities.

Responsibilities

• Lead, motivate, coach, and develop a team of Webchat Advisers.
• Interact directly with customers through an online platform.

Skills

Customer Service

Communication

Leadership

Sales

Job description

Location: Liverpool Church Street
Salary: Competitive salary based on experience with an OTE of up to £39,000 per annum
Hours: 42.5 hours per week

Our Vodafone Partner stores are independent franchises that offer opportunities to develop and contribute to a growing local business.
Please note, if your application is successful, your personal details and application will be shared with our Franchise Partner.

What will you be doing?
We are looking for talented individuals to join our Webchat team at our Vodafone Liverpool Church Street Partner store. In this role, you will lead, motivate, coach, and develop a team of Webchat Advisers to deliver exceptional customer experiences and exceed performance targets. You will interact directly with customers through an online platform, understand their needs, build trust, and create memorable personal experiences.

Who are we looking for?
We seek passionate team members who can bring energy and initiative to deliver excellent customer service and sales daily. Ideal candidates are level-headed, possess a mature mindset, and are enthusiastic, energetic, and driven. Previous team leader or management experience, a strong commercial understanding, the ability to identify opportunities, and excellent communication skills are essential for this role.

What’s in it for you?
This role offers a competitive salary. You will work with a fun, diverse, and motivated team who love what they do, supported by a leadership team that listens, supports, and inspires you to excel!

Additional Information:
Vodafone UK is regulated by the Financial Conduct Authority. All employment offers are subject to background checks, including criminal (DBS) and financial checks, to meet regulatory standards.