Webchat Adviser 20 hours/week - Wolverhampton

Vodafone Group; Wolverhampton; On-site; Part time

Job summary

Join a leading telecommunications provider in Wolverhampton as a Webchat representative. In this customer-centric role, you'll engage with customers, understand their needs, and deliver exceptional service. The position offers a competitive salary, supportive team environment, and growth opportunities within the franchise.

Benefits

Competitive salary

Great incentives and commission structure

Supportive and diverse team environment

Qualifications

• Passionate team members needed for customer service.
• Mature mindset combined with enthusiasm and energy.
• Ability to identify opportunities and engage customers effectively.

Responsibilities

• Identify customer needs and propose resolutions.
• Deliver commercial KPIs and increase digital presence.
• Interact with customers via an online conversation platform.

Skills

Communication skills

Commercial understanding

Job description

Location: Wolverhampton
Salary: £ 12.60 per hour + commission
Hours: 20 hours per week
Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business.
Please note ifyour application is successful your personal details and application will be shared with our Franchise Partner.

What will you be doing?
We are searching for talented individuals to join us on Webchat within our growing team in our Vodafone Wolverhampton Partner store. In this role, you will be responsible for identifying customer needs and determining appropriate actions for resolution, delivering commercial KPI’s within our partner stores and increasing our digital presence. By interacting directly with customers through an online conversation platform, you will understand their needs, build trust and create a personal experience to be remembered.

Who are we looking for?
We need passionate team members who can help us capture the energy and initiative needed to deliver amazing customer service and sales each day. We are looking for people who are levelheaded, have a mature mind-set, combined with enthusiasm, energy and drive. Commercial understanding and the ability to identify potential opportunities, as well as holding strong communication skills will be key to this role.

What’s in it for you?
This role offers a competitive salary, great incentives and commission structure. You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best!