Web Production Lead

TCWGlobal; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

TCWGlobal is seeking a proactive Web Production Lead to oversee the end-to-end production of a corporate web presence. You will manage website changes, govern site hygiene, and lead the AEM authoring team, partnering with UX, analytics, and engineering to deliver high-quality web projects.

The ideal candidate combines strong hands-on AEM and web production experience with excellent stakeholder management, organizational, and team leadership skills.

Qualifications

• 5+ years of experience in web production or digital project delivery.
• Hands-on experience with AEM including templates, components, DAM, MSM.
• Strong ability to manage content production workflows and Jira tickets.
• Excellent stakeholder management, leadership and cross-functional collaboration.

Responsibilities

• Own end-to-end production of website changes and new web projects from intake to publish.
• Coordinate stakeholder requests and serve as the primary contact across teams.
• Oversee site hygiene, governance, URLs, metadata, DAM, and component usage.
• Lead and mentor the AEM authoring team, establish standards, and train authors.
• Partner with UX/UI and Engineering to implement AEM enhancements and workflows.
• Manage the Jira backlog, triage, estimation, assignment, and progress reporting.
• Champion accessibility, SEO, and WCAG AA across production processes.
• Collaborate with UX/UI, Analytics, and Engineering to drive improvements.
• Develop production workflows, SLAs, onboarding, and knowledge resources.
• Produce reporting on site health, publishing velocity, and backlogs.
• Support major web initiatives and AI-driven enhancements across pages.
• Own production of experiments with cross-functional teams and AI aids.

Skills

Web production

AEM

Stakeholder management

Team leadership

Project management

Communication

Quality assurance

Tools

Jira

Adobe Experience Manager (AEM)

Job description

Hours: Full-Time, Monday-Friday, 9:00 AM–5:00 PM (preferably spanning US time zones (PST to EST))

Location: Remote (UK-based candidates)

Summary

We are seeking a proactive and highly organized Web Production Lead to oversee the end-to-end production of a corporate web presence.

In this role, you will manage website changes and new web projects, serve as the central point of contact for stakeholder requests, oversee site hygiene and governance, and work extensively within Adobe Experience Manager (AEM). You will lead and support the AEM authoring team, establish and promote web production best practices, partner with UX, design, analytics, and engineering teams, and manage project and ticket workflows through Jira.

The ideal candidate combines strong hands-on AEM and web production experience with excellent stakeholder management, organizational, and team leadership skills.

What You’ll Do

• Manage the full lifecycle of website page changes and new web projects, from intake and scoping through build, QA, and publishing
• Coordinate and prioritize stakeholder requests, serving as the primary point of contact across authors, UX/design, project management, content, engineering, marketing, and business stakeholders
• Oversee website hygiene and governance, including AEM content tree and folder structure, naming conventions, URLs/slugs, metadata, digital asset management (DAM), component/template usage, and content retirement
• Lead and mentor the AEM authoring team by establishing standards, providing training and enablement, promoting best practices, reviewing quality, and supporting author development
• Partner with UX/UI and Engineering teams to understand component and template updates, planned AEM enhancements, and changes to authoring workflows
• Manage the Jira backlog for web production, including ticket and epic intake, triage, estimation, assignment, prioritization, status tracking, blocker escalation, and stakeholder communication
• Champion web publishing best practices related to quality assurance, accessibility, WCAG AA, SEO/findability, responsive design, and brand compliance
• Collaborate with UX/UI and Analytics teams to identify authoring and site-production issues and drive continuous improvement with Engineering
• Develop and refine production workflows, SLAs, triage procedures, authoring standards, onboarding programs, training, recurring author support, and knowledge resources
• Produce and present regular reporting and metrics related to site health, broken links, orphaned content, stakeholder request volumes, publishing velocity, and author backlogs
• Support major web initiatives by coordinating production resources, ensuring quality delivery, and maintaining adherence to established timelines
• Support experimentation and personalization initiatives across website content, pages, landing pages, product pages, and conversion funnels
• Own the production execution of website experiments in partnership with cross-functional teams
• Champion the use of AI throughout the web production lifecycle, including generative content support, AI-assisted tagging and metadata generation, component intelligence, and workflow automation
• Partner with Engineering and AEM platform teams to explore AI and machine-learning capabilities within the AEM ecosystem, including intelligent authoring suggestions, component and template health monitoring, automated retirement, predictive QA, and performance alerts

What You Bring

• 5+ years of experience in web production, web content management, digital project delivery, or a related role
• Substantial hands-on experience with Adobe Experience Manager (AEM), including templates, components, DAM, MSM, multisite environments, publishing, permissions, metadata, and content tree management
• Strong experience managing content production workflows, ticketing/project systems such as Jira, and high volumes of web change requests
• Demonstrated ability to partner cross-functionally with UX, content, Engineering, Analytics, Marketing, and business stakeholders
• Proven team leadership or supervisory experience, including assigning work, managing capacity, reviewing quality, training authors, and establishing standards
• Excellent communication, stakeholder management, organizational, and prioritization skills
• Strong understanding of web design and publishing best practices, including accessibility, SEO, responsive design, and quality assurance
• Ability to troubleshoot web production issues and clearly communicate whether issues relate to content, components, styling, or responsive behavior

Bonus Points If You Have

• Experience supporting large enterprise website ecosystems, including multi-site, multi-regional, or localized environments
• Familiarity with analytics tools such as Google Analytics or Adobe Analytics and reporting on website production metrics
• Basic familiarity with front-end technologies such as HTML and CSS
• Experience driving process improvements and defining production roadmaps
• Experience managing AEM enablement, training, or documentation programs
• Experience working with Agile methodologies, sprints, and backlogs
• Experience supporting website experimentation, personalization, or conversion optimization initiatives
• Experience applying AI or automation to web production, content management, QA, or governance

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.