Web Operations Assistant, Digital Commerce EMEA & LATAM

TN United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An exciting opportunity awaits in the heart of London with a renowned global brand. As a Web Operations Assistant, you'll play a crucial role in enhancing the digital commerce experience across multiple regions. This position involves executing content deployments, managing web store updates, and collaborating with cross-functional teams to ensure a seamless consumer journey. Ideal for someone early in their ecommerce career, this role offers the chance to work with cutting-edge technologies and contribute to impactful projects. Join a dynamic team that values innovation and creativity, and take your first step into the vibrant world of digital commerce!

Qualifications

• 1+ years of experience in ecommerce trading or related internships.
• Strong knowledge of web operations technologies and tools.

Responsibilities

• Support daily content deployment and web store updates.
• Collaborate on campaign launches and ensure timely execution.
• Perform site testing and maintain the customer journey.

Skills

Ecommerce Trading

HTML

CSS

XML

Salesforce Commerce Cloud

Excel

Communication Skills

Attention to Detail

Problem Solving

Organizational Skills

Education

Bachelor's Degree (or equivalent experience)

Tools

Salesforce

Jira

Monetate

Job description

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Web Operations Assistant, Digital Commerce EMEA & LATAM, London

Client: Ralph Lauren

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 6251a394b590

Job Views: 44

Posted: 11.04.2025

Expiry Date: 26.05.2025

Job Description:

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
The Web Ops Assistant supports the associate in the daily execution of content deployment, internal search optimisation and web store updates across RLE webstores, PFS and Omni channel experiences in multiple regions and languages in EMEA and LATAM. They work cross functionally to collaboratively execute campaign/project launches on time ensuring a cohesive consumer journey is achieved. A highly organized and detail orientated individual is required to update/set up a variety of online initiatives and maintain the back end platform.

Essential Duties & Responsibilities

1. Execute Content deployment
2. Jira set up management
3. Execute store information updates
4. Inputs into platform optimization
5. Resolves issues quickly as possible to ensure optimized customer journey.
6. Execute Monetate /hot fixes
7. Execute internal search plans
8. Execute SOTF deployment
9. Code creation/set up Deployment
10. Execute deployment of all content on time and correct for all channels, regions, and devices.
11. Use Salesforce to build /update content slots, build content on PLPs, upload mood banners, update flyout assets and update navigation categories.
12. Work with associate to set up and maintain site promotions
13. Ensure all pages are scheduled correctly and approved on time for launches.
14. Set up and update Jira tickets, adding preview links correctly and in a timely manner as to not delay launches.
15. Perform site testing, UAT and QA for launches and new site features post releases.
16. Carry out daily site checks/walk throughs to ensure customer journey is as planned.
17. Help inform and/or correct system issues as they arise with cross functional team, raising all to manager.
18. Updating store information
19. Execute Monetate/quick fixes on site
20. Execute internal search plan across all locals.
21. Implement synonym/hyponym mapping
22. Execute deployment of content for SOTF
23. Execute code creation Collaboration
24. Engage in trade discussions, looking for ways web ops team can contribute to key metrics
25. Share web ops successes in trade meetings.
26. Collaborate with content planning team, global creative ops and development to ensure content is deployed as planned.
27. Partner with SEO lead to implement meta tags within content and categories.
28. Partner with retail operations team to ensure store information on site is accurate.
29. Partner with North America on new ideas and best practice sharing

Experience, Skills & Knowledge
This role is ideal for someone early in their ecommerce career, who enjoys the technical aspect of platform build/set up and would love to work in an exciting global brand.

• 1+ years of experience in ecommerce trading (can be from an internship)
• Ability to work independently in a fast-paced environment.
• Ability to prioritise large workload
• Ability to work in a high-energy, high intensity and rapidly evolving environment.
• Experienced knowledge of web operations' technologies including Salesforce Commerce Cloud, HTML, XML, and CSS.
• Strong Excel skills.
• Strong communication skills both written and verbal
• Highly organized and strong attention to detail
• A willingness to get stuck in and learn
• Positive "can-do" attitude
• Willingness to be flexible and pivot across multiple tasks and priorities as necessary.
• Proactive, taking initiative for needed improvements and problem solving.