Web & E-commerce Manager

Telementum Global; Twickenham; On-site; GBP 35,000 - 65,000; Full time

Job description

What We Need

We're searching for a data-driven Ecommerce & Web Manager to take our online presence to the next level. If you're analytical minded with experience in web development and ecommerce portfolio management and you're ready to join a fast-paced, growing team, we want to hear from you!

About Us:

Telementum was established in 2021 as a holding company for some of the largest and most recognized brands in mobile accessories. From product, distribution, logistics, and business insights, Telementum is changing the category with fresh solutions to our customers challenges and outstanding products to consumers. Our portfolio of brands include:

Speck Products is the OG of the mobile accessories category. Founded in 2001 and headquartered in San Mateo, California, Speck has gained recognition for its innovative and stylish cases that offer both protection and personalization for consumers' devices. Speck continues to innovate and expand its product offerings with the introduction of ClickLockTM attachable accessories and true wireless earbuds in 2023.

Tech21, since 2005, has been developing the most advanced cases and screen shields for mobile, tablet and laptop devices worldwide. Tech21 combines science, engineering, and British design to create products that address three core consumer benefits: style, protection and performance. Tech21 puts all its products through a rigorous testing program, and in an industry-first has worked with the National Physical Laboratory (NPL) to develop its testing methodology. Tech21 is the number one case brand in the UK.

Alphacomm custom designs, manufactures and distributes wireless accessories to over 18,000 points of distribution, primarily in the Prepaid wireless market in North America. Alphacomm leads the wireless industry in the number of carrier brands managed and is the first to market carrier-licensed accessory portfolios for over fifty devices launched annually. In-house brands, Quikcell and BosBos, are leading brands designed and manufactured by Alphacomm for the Prepaid channel.

Responsibilities

As a Web & Ecommerce Manager at Telementum, you will manage our eCommerce product portfolio and web operations to deliver sell-through.

Key Responsibilities:

Deliver Best-In-Class DTC Experience

Manage global eCommerce operations, including product catalog management, product positioning and merchandising, order workflows, and inventory coordination to drive revenue growth.

Manage Timely Product & Seasonal Launches

Work closely with demand planning, operations and marketing teams to deliver on-time product launches and web campaigns across the US, UK, EU, and Australian markets, monitoring web inventory to ensure full availability for a seamless customer experience.

Strong Analytical Skills

Report and monitor category and product sales, website traffic and engagement & regional and competitive trends. Analyse user behaviour and conversion metrics to drive action.

Oversee Day-to-Day Website Operations

Launch web updates & promotions, maintain site navigation and search functionality, and implement A/B testing to refine the web experience, while ensuring ADA and GDPR compliance.

Develop & Implement SEO & Content Strategies

Define and implement strategies to enhance site speed, mobile responsiveness, and SEO performance. Develop and implement search optimised web content and internal linking strategies to ensure the on-site experience is always up-to-date.

Requirements

The ideal Web & E-commerce Manager comes to us with:

• eCommerce & Marketplace Platform Knowledge: Shopify, Instagram & TikTok Shop
• Analytical minded with experience in Google Analytics, Excel & Looker Studio
• Familiarity with SEO best practices
• Customer-centric—you understand what makes an e-commerce experience intuitive and seamless—and you're always looking for ways to refine it
• HTML experience
• Knowledge of ADA and GDPR policies
• Experience with international markets preferred

Benefits

• Pension
• 25 days holiday plus Bank holidays
• Support for Career Development
• Free phone case + Family & Friends Discount