Web Dispatch Assistant

British Garden Centres; Honiley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading garden retailer in Honiley is seeking a Logistics Assistant to manage online orders and dispatch. Responsibilities include picking and packing orders, liaising with couriers, and supporting website content. Ideal candidates will have strong communication skills, basic computer literacy, and attention to detail. This role requires onsite presence and may include weekend shifts.

Benefits

Staff discount across garden centres

Free parking

Opportunities for progression

Training and supportive culture

Qualifications

• Experience in dispatch, e-commerce, or retail is desirable.
• Knowledge of SEO and basic HTML is a plus.
• Physically fit to handle lifting and moving stock.

Responsibilities

• Pick, pack, and prepare online orders for dispatch.
• Handle returns and stock receipting.
• Liaise with couriers for deliveries.

Skills

Good communication skills

Basic computer literacy

Attention to detail

Willingness to learn

Ability to work under pressure

Tools

E-commerce systems

Inventory management systems

Job description

Overview

Job Category: Logistics

Location: Fen End Warehouse, Honiley Rd, Fen End, Kenilworth CV8 1NP, UK

Employment Type: Full Time 40 Hours Per Week Including Weekends

Responsibilities

• Web Dispatch / Fulfilment
  • Pick, pack and prepare online orders for dispatch.
  • Ensure all orders are complete, correct, and meet quality standards.
  • Handle returns, transfers, and stock receipting.
  • Liaise with couriers: arrange collections, follow up on delayed or failed deliveries.
  • Maintain the dispatch area: cleanliness, safety, health & safety compliance.
  • Monitor stock levels for dispatched items; assist with re-ordering where necessary.
  • Support with signing off invoices and ordering consumables.
• Website / E-commerce Support
  • Add new products to the online store: upload images, write or edit product copy.
  • Update stock levels, availability, lead times.
  • Set up promotions, special offers, multi-buys, and other marketing campaigns online.
  • Handle online customer enquiries via email (and possibly phone) related to orders, product info, delivery, etc.
  • Maintain and update website content: banners, blog posts, events, redirects, SEO housekeeping.
  • Liaise with internal departments such as Marketing, Buyers, and Operations to ensure website content reflects current stock, promotions and company policy.

Skills & Experience

• Good communication skills – ability to liaise with multiple teams, suppliers, couriers and customers.
• Basic computer literacy; comfortable using inventory / dispatch / e-commerce systems. Desirable to have experience in any web content management (CMS), order management or stock management systems.
• Attention to detail – accurate picking/packing, correct product data, correct image & copy.
• Willingness to learn, flexible, proactive.
• Ability to work under pressure and to deadlines.

Physical / Other Requirements

• Physically fit- able to handle lifting, moving stock, walking/standing for long periods.
• Onsite presence required for dispatch duties.
• Flexibility to work some weekends / outside standard hours especially during peak times.

Desirable

• Experience in a similar role (dispatch/ e-commerce/ retail).
• Knowledge of SEO, basic HTML or CMS experience.
• Experience with website content updates, product photography or editing.

Benefits

• Staff discount across British Garden Centres, Restaurants, & Leisure Parks.
• Free parking on site.
• Opportunities for progression / promotion.
• A team-oriented environment; training & supportive culture.

To apply

Please send your CV to Adam Tonks Warehouse Manager at [e-mail]

Applications close – Tuesday 14th October 2025