Web and Insights Manager

WESTMINSTER ABBEY; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player seeks a dynamic individual to join their Communications & Digital team. This exciting role involves managing the Abbey's website and key digital tools, collaborating with agencies, and optimizing digital channels through analytics. You will contribute to a vibrant community, helping to shape the Abbey's digital future and engage with audiences worldwide. If you are passionate about digital communication and have a keen eye for detail, this opportunity allows you to make a meaningful impact in a historic setting.

Qualifications

• Experience managing website projects and working with digital agencies.
• Expertise in using Google Analytics and Tag Manager for optimization.

Responsibilities

• Manage and develop the Abbey's website and digital tools.
• Drive digital insights and share actionable recommendations.

Skills

Project Management

Analytical Skills

Communication Skills

Collaboration

Attention to Detail

Proactive and Adaptable

Tools

Google Analytics

Tag Manager

SharePoint

Mailchimp

Job description

Westminster Abbey is a world-famous royal church which has been at the heart of national life for over a thousand years. We are the place of state occasions, a working church, and one of the UK's most popular visitor attractions.

We are also a welcoming community of dedicated colleagues fortunate to work in a beautiful setting who take exceptional pride in what they do.

This new role in our Communications & Digital team is an exciting opportunity to help shape the Abbey's digital future, telling our stories and building relationships with audiences around the world.

About the role

You will at the centre of Abbey life and be responsible for managing and developing our website and other key digital tools. You will oversee development work with agencies, monitor website hosting and maintenance, and ensure content is written and presented to an excellent standard. You'll also contribute technical expertise to support the Abbey's new SharePoint intranet and email management tool, Mailchimp.

You will play an important role in driving digital insights, monitoring analytics, and sharing actionable recommendations across our platforms.

About you

We're looking for someone with the following skills and qualities:

• Project Management: Experience managing website projects and working with digital agencies.
• Analytical Skills: Expertise in using Google Analytics, Tag Manager, and other tools to optimize digital channels.
• Technical Understanding: Familiarity with SharePoint, Mailchimp, and web accessibility best practice.
• Communication Skills: Excellent written and verbal communication, with the ability to craft compelling copy and report insights effectively.
• Collaboration: Ability to work across departments and build strong relationships with internal and external stakeholders.
• Attention to Detail: A keen eye for detail and an understanding of design, user experience (UX), and accessibility.
• Proactive and Adaptable: Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

To apply, please visit our website via the button below.