Wealth Platform Support Analyst

Evelyn Partners; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working model

Private medical insurance

Life assurance

Pension contribution

Generous holiday package

Option to purchase additional holiday

Shared parental leave

Job summary

Evelyn Partners in London is seeking a Wealth Platform Support Analyst to provide Level 2 support for core wealth management platforms, collaborating with suppliers and internal teams to triage incidents and requests. You will analyse issues, support configurations, releases and upgrades, and contribute to release management.

The role emphasises technical problem solving, attention to detail, teamwork and delivery focus, with a hybrid working arrangement and competitive benefits.

Qualifications

• Experience in Wealth Management or similar with understanding of portfolio management suites and trading platforms.
• Experience in an Application Support role or similar.
• Proficient IT skills in core Microsoft Office systems.
• Experience / awareness of SQL, Rest API, JIRA, and Confluence.
• Analytical thinking with attention to detail and strong problem solving.
• Delivery focused, able to multi-task and a team player.

Responsibilities

• Level 2 technical support of our core Wealth Management platforms.
• Work with suppliers and internal development teams in incident, request, and change management processes.
• Prioritise technical issues based on impact and urgency while managing a queue of incidents and requests, ensuring work notes are maintained.
• Provide support for application configuration, releases and upgrades.
• Problem analysis and resolution for application problems with business users and third party suppliers as needed.
• Participation in testing and release management.

Skills

SQL

Rest API

JIRA

Confluence

Analytical thinking

Problem solving

Team player

Microsoft Office

Tools

JIRA

Confluence

Job description

Job Description

What will you be doing?

We’re seeking a talented individual to join our team in London, which is responsible for focusing on the operational support of our Core Wealth platforms and the associated users of these. Working closely with both business stakeholders and our third party platform providers, the role develops a deep understanding of how the systems work, to provide technical support in investigating and resolving issues, and triaging requests.

As Wealth Platform Support Analyst, your responsibilities will include among others:

• Level 2 technical support of our core Wealth Management platforms
• Work with our suppliers and internal development teams in incident, request, and change management processes
• Prioritising technical issues based on impact and urgency while managing a queue of incidents and requests, ensuring work notes are maintained
• Provide support for application configuration, releases and upgrades.
• Problem analysis and resolution for application problems, in conjunction with the business users and third party suppliers where necessary.
• Participation in testing and release management.

Qualifications

• Previous experience of working in Wealth Management or similar with an understanding of Portfolio management suites and trading platforms
• Previous experience in an Application Support role or similar
• Proficient IT skills in core Microsoft Office systems
• Previous experience / awareness of SQL, Rest API, JIRA, and Confluence
• Analytical way of thinking along with an eye for detail and be a first-class problem solver
• Delivery focused, able to multi-task and very much a team player

Desired

• Knowledge of key applications such as Iress, Avaloq, Fidessa would be highly desirable

Additional Information

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependant)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.