Wealth Management Advice Services Owner

JR United Kingdom; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player in wealth management is seeking a dynamic individual to lead their advice services. This role focuses on developing and managing wealth and tax advice offerings, ensuring compliance with regulations, and enhancing the customer journey. Join a forward-thinking organization that values diversity and offers a hybrid working model, competitive salary, and extensive benefits, including a generous pension contribution. If you have a passion for client relations and a strong background in wealth management, this opportunity is perfect for you.

Benefits

Private Medical Insurance

Generous Employer Pension Contributions

Death in Service Cover

Group Income Protection

Discretionary Profit Sharing Plan

Qualifications

• Extensive experience in a client-facing role within wealth management.
• Strong understanding of regulatory requirements and industry best practices.

Responsibilities

• Develop and manage HWAM’s advice services including wealth and tax advice.
• Ensure compliance with regulatory obligations and maintain client satisfaction.

Skills

Financial Advisory Qualification

Stakeholder Management

Regulatory Knowledge

Data Analysis

Communication Skills

Education

Degree in Finance or Related Field

Job description

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Wealth Management Advice Services Owner, london

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Client:

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

About Us

Handelsbanken Wealth & Asset Management is a wholly-owned subsidiary of the Handelsbanken Group and is responsible for all wealth and investment management activities of the Group in the UK. Founded in Sweden, Handelsbanken is one of the world’s strongest banks and offers local relationship banking, advice and investment management to personal and corporate customers through its fast-growing network across the UK. For over 30 years we have been relied on by our customers, including business leaders and sophisticated financial professionals, to advise them and to manage their wealth. We focus on one objective – customer satisfaction – since a satisfied customer will be happy to both return and to recommend us.

This is an opportunity to join a successful and fast-growing national organisation with the added benefit of being part of a significant multinational group.

Handelsbanken Group are deeply committed to embedding good equality and diversity practice into all of our activities so that Handelsbanken Wealth & Asset Management is an inclusive, welcoming and inspiring place to work, regardless of age, disability, pregnancy and/or parental status, ethnicity, religion, sex, gender reassignment or sexual orientation.

Handelsbanken is offering a hybrid working model. Our approach to hybrid working at Handelsbanken is that we spend the greater proportion of our working time at our workplace. Our remaining time may be worked from home. This approach allows us to embrace the many benefits of hybrid working whilst sustaining and developing our unique culture.

What is in it for you?

• We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
• Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
• A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)

We encourage and welcome applications from across the global community and all appointments are made solely on merit.

Remuneration

Competitive, depending on experience

Benefits include:

• Private Medical
• Generous Employer Pension Contributions
• 4 x Death in service life cover
• Group Income Protection
• Discretionary Profit Sharing Plan

Our Role

HWAM is a vertically integrated business offering both asset and wealth management through a tied-advice service, including financial planning, protection advice, tax advice, pensions and ISAs. Investment products offered include UK-domiciled investment funds (NURS), segregated accounts, and custody & execution. This is a new role within the business to develop and manage on an ongoing basis the HWAM Advice proposition.

This role will report to the Head of Customer Proposition, HWAM.

Main Responsibilities

• Responsible for the development and ongoing management of HWAM’s advice services (wealth advice, tax advice, protection advice, pension products, ISAs, asset management only).
• Act as the key point of knowledge in the firm on market trends, competitors and the regulatory landscape impacting HWAM’s advice services, and identify opportunities the evolving landscape may present.
• Make recommendations regarding which services should form part of HWAM’s customer proposition.
• Understand cost-to-serve and the commerciality of each service, and make pricing recommendations.
• With the support of data analytics colleagues, be accountable for MI on all services, and develop a detailed, data-led understanding of the existing customer base for advice services.
• Own the customer journey and experience across HWAM’s advice services. Work with colleagues in the client-facing, operations and second-line teams to review the end-to-end customer journey and ensure that it delivers a best-in-class experience for clients. Maintain customer journey documentation.
• Own all client-facing artifacts across the services, and work with marketing colleagues to review and develop the advice service-related client artifacts and digital experience.
• Ensure the advice services meet all regulatory obligations, and can demonstrate such.
• In compliance with all regulations and internal governance requirements, conduct annual end-to-end product / service reviews, target market reviews and fair value assessments to ensure services remain suitable for the end investor and HWAM continues to achieve good customer outcomes; feed outcomes to the relevant forums and be accountable for ensuring that recommendations are followed up.
• Establish appropriate controls and test the effectiveness thereof.
• Work with proposition specialist colleagues to support training and internal communications regarding HWAM’s advice services.

Person Specification

• A UK-recognised financial advisory qualification, or extensive experience in a customer proposition or client-facing role within the wealth management industry, with a strong working knowledge of retail investor types and the products / services offered by Wealth Managers in the UK
• Strong understanding of the financial drivers and commercials of wealth management products and services.
• Excellent stakeholder management skills, with the ability to influence, work effectively and build relationships at all levels within HWAM and across the Group
• Strong understanding of regulatory requirements and industry best practices relevant to HWAM’s products and services including PROD, Consumer Duty, MiFID, COLL, IDD and AIFMD
• Experience in selecting and working with third party product and service providers
• Deep understanding of the needs and expectations of customers in the wealth industry
• Confidence in analysing and drawing inferences from data
• Excellent verbal and written communication skills
• Collaborative and team-oriented approach