Ways of Working Enablement Coach

TN United Kingdom; Haywards Heath; On-site; GBP 50,000 - 80,000; Full time

Job summary

An innovative and market-leading insurance company is seeking a Ways of Working Enablement Coach to enhance business agility and foster a culture of continuous improvement. This role involves coaching and empowering teams, utilizing Lean Agile principles to drive operational excellence. You will collaborate with senior leadership to influence and implement effective strategies that deliver measurable outcomes. Join a vibrant team dedicated to making a difference in the insurance sector, where your expertise will be valued and your contributions will help shape the future of the organization.

Benefits

Flexible Working Hours

Health Insurance

Professional Development Opportunities

Employee Wellness Programs

Team Building Activities

Qualifications

• 5+ years leading lean agile programs at a leadership level.
• Expert in Lean Agile principles and coaching others.

Responsibilities

• Support business agility and continuous improvement initiatives.
• Coach on value enablement and cultural change.

Skills

Lean Agile

Problem Solving

Stakeholder Engagement

Servant Leadership

Coaching

Education

Lean Six Sigma Certification

Agile Methodologies Training

Tools

Kanban

Scrum

Systems Thinking

Job description

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Ways of Working Enablement Coach, Haywards Heath

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Client:

First Central Services UK Ltd

Location:

Haywards Heath, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a510d4b72c84

Job Views:

12

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

Are you an expert Lean Agile practitioner? Do you have a passion for coaching and developing the next continuous improvement superstars? If so, we need you!

We’re looking for a Ways of Working Enablement Coach to join our Operational Excellence team in either our Salford Quays, Manchester or Haywards Heath, West Sussex office.

In this role you’ll be a servant leader, supporting all areas of First Central in their journey to increased business agility and continuous improvement. You will serve as a culture change champion, embodying lean agile principles, behaviours and mindset that enable the business to define and deliver desired business outcomes, optimising flow and delivering value at the highest quality.

Precise and pioneering? Lets do this, together!

Core skills we’re looking for to succeed in the role:

• Expert technical Lean Agile practical application and training experience (lean, six sigma, systems thinking, agile, kanban, scrum, value, flow, quality etc)
• Problem solving
• Stakeholder engagement and influencing skills (inc. senior & c/d suite level)
• Servant Leadership & ability to support cultural change
• Self-motivated and able to self-direct

What’s involved

• Support the business in developing The First Central Way of Working, with a people focused approach to empowerment, servant leadership and coaching
• Coaching others in the principles, systems and tools within The First Central Way of Working to ensure they reflect the best known and emerging approaches to solve both the here and now and emerging customer and company problems, drawing on knowledge of best practice across lean, six sigma, systems thinking, agile, kanban, scrum, value flow quality et al.
• Support the business to define the experiments to expand their knowledge threshold in pursuit of delivering customer value
• Coach on value enablement using a range of tools and techniques to ensure clear & measurable outcomes
• Build and maintain strong effective working relationships, with senior leadership & Exec, influencing business leaders to progressively adopt a culture of continuous improvement / lean agile mindset
• Providing thought leadership with the aim to successfully build business-wide lean agile capabilities, with a strong focus on customer outcomes
• Ensure compliance with organisational and regulatory procedures to improve risk management and ensure strong audit performance
• Work closely with The First Central Academy and PMO to identify and close capability gaps through coaching and development of internal training offerings
• Any other reasonable duties as required

Experience & knowledge

• Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty)
• Seasoned thought leader in Lean Agile, with a demonstrable track record of being able to effectively apply the theory to practice
• 5 year’s experience leading lean agile programme(s) at a leadership level
• Experience of establishing a culture of embracing a lean agile mindset and developing internal capability through up-skilling existing people
• Ability to tailor lean agile approach and solution delivery depending on business and customer needs, ensuring suitable, framework agnostic ways of working prevail
• Strong stakeholder management and coaching experience including at Executive level.
• Experience in leading people through cultural change.
• Solid understanding of Lean agile bodies of knowledge including supporting, tools, systems & principles
• Strong understanding of the Company objectives and operations
• Good understanding of regulatory requirements specific to the Company and the functions under control

Skills

• Good time management and organisation skills
• Coaching
• Ability to motivate colleagues in a high pressurised environment
• Expert technical Lean Agile skills with proven track record of delivery
• Excellent communication and presentation skills, both verbal and written
• Strong stakeholder management, influencing and persuasion skills with a track record of working with senior business leaders, including C suite
• Self-motivated and able to self-direct
  

Behaviours

• Solid understanding of Lean agile bodies of knowledge including supporting, tools, systems & principles
• Strong understanding of the Company objectives and operations
• Good understanding of regulatory requirements specific to the Company and the functions under control
• Self-motivated and enthusiastic
• An organised and proactive approach
• Ability to work on own initiative and as part of a team
• A flexible approach and positive attitude
• Strives to drive business improvements to contribute to the success of the business

So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.

We’ve received some great feedback from colleagues on Glassdoor. Don’t believe us? for yourself!

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full .

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 26/04/2025 by TN United Kingdom