Wayfinding Steward

Surrey Cricket Club; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent sports organization in Greater London seeks enthusiastic individuals for the role of Wayfinding Stewards. Your primary responsibility will be to welcome and direct spectators, ensuring their experience is exceptional. The role requires reliability, strong communication skills, and an understanding of the venue layout. You will also assist with ticketing queries and ensure that facilities are well-maintained. This casual part-time position offers £13.85 per hour, with benefits including complimentary meals on matchdays.

Benefits

Complimentary meal and drink on matchdays

Flexible working hours based on fixtures

Qualifications

• Must be aged 18 or over with full right to work in the UK.
• Reliable, self-motivated, and well-presented at all times.
• Good knowledge of the ground and its layout.

Responsibilities

• Welcome spectators upon entry to the ground.
• Direct spectators to the right gates and help reduce queues.
• Assist with basic ticketing queries to reduce ticket office traffic.
• Provide information and assistance to spectators.

Skills

Good communication skills

Outstanding customer service

Teamwork

Strong time keeping

Job description

Hours of work :

• Casual- Part Time
• Flexible dependent of the planned fixtures.
• Weekend and bank holiday working

ThePosition

Looking for individuals to form a small team of Wayfinding Stewards to work our T20, Hundred and International fixtures.Your top priority is to welcome spectators to the ground and ensure that their first physical touch point at the Oval is the best experience it could be. Once the match has started, you will be an integral part in ensuring that the ground is to the best possible standard it could be, whilstalsoremaininga friendly face for anyone that needsassistance.

Whatyou’lldo

• Greetingspectatorsupon entry to the ground either outside or inside the gates.
• Directingspectators to the right gates / helping reduce queues outside of the ground for ease of access for the customer.
• Helping with basic ticketing queriesto help reduce the numberof spectators being sent to the ticket office.
• Hand out any giveawaysto spectatorse.g. 4 / 6 cards, Vitality sunglasses.
• Answer any queries and if unable to do so, direct them to somebody that will be able to help.
• Provide information andassistanceto spectators arriving at the Kia Oval.
• Direct people in the right direction i.e. to their seats, to a concession, to thetoilets.
• Help with queue busting once the match has started.
• Checkonthe facilities in the ground are wellmaintained. This can includecheckingthe toilets are clean, see if bins need emptying etc and report any issues straight to match control.

Requirements

• Aged 18 or over with a full right to work in the UK.
• Must have good knowledge of the ground - where things are, where to signpost people.
• Enthusiastic individual who can work well in a team and follow instruction.
• Reliable and self- motivated.
• Strong time keeping skills.
• Wellpresented at all times.
• Professional withhigh standardsand integrity.
• Good communicationskills and outstanding customer service.
• Approachable and friendly.

Benefits

Salary and Benefits

• £13.85 per hour excluding holiday pay.
• Complimentary meal and drink provided each matchday shift.

To Apply

Pleasesubmityour CV along with a cover letter outlining why you are suitable for this role.

Surrey County Cricket Club will ensure that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination on the grounds of any of the protected characteristics.

We are actively encouraging applications from a diverse range of applicants to ensure we are attracting and hiring candidates who may be underrepresented in the organisation.We particularly encourage applications from Women and Black, Asian and Minority Ethnic (BAME) backgrounds in line with our strategic vision and business priorities.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records ifrequiredand the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.