Watford Store Manager

FatFace; Northampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A retail clothing company is looking for a Store Manager in Watford to lead their team and ensure outstanding customer experiences. The ideal candidate will have proven retail management experience, strong leadership skills, and a passion for driving commercial success. Benefits include 25 days holiday, discounts, and a supportive work environment.

Benefits

25 days holiday plus bank holidays

Perkbox discounts

Dental insurance

Pension scheme

Income protection

Sabbatical leave

Qualifications

• Proven experience in retail management with a successful track record.
• Ability to motivate and develop a high-performing team.
• Excellent organizational skills and attention to detail.

Responsibilities

• Lead by example and promote the brand culture.
• Ensure a high standard of customer service.
• Drive store performance through data-led decisions.
• Coach and support team members for development.
• Maintain visual and operational standards.
• Manage stock control and compliance.

Skills

Retail management experience

Leadership skills

Communication skills

Customer experience focus

Data-driven decision-making

Visual merchandising experience

Resilience

Job description

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Role: Store Manager

Location: Watford

Job type: Permanent, Full-Time, 40 hours

Reporting to: Area Manager

Who are we? For over 30 years, we've traveled, laughed, and grown. We believe life is for living and is more fun with those we love. We are Made for Life.

Our mission statement: Crafting clothes for life's everyday adventures. Today, tomorrow, and always.

Our Product formula: Considered style. Trusted Quality. B Corp certified.

Equality and inclusion isn't an aspiration but the standard.

We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.

The Challenge — Balancing Our Values While Being Commercial

We're looking for talented retailers who thrive in a dynamic environment, enjoy life, understand our brand and customers, and have a passion for developing and succeeding. As a natural leader, you will coach, develop, and support your team to reach their full potential while maintaining a fun and exciting atmosphere.

Role Responsibilities:

1. Be a Brand Ambassador: Lead by example, promote the FatFace brand and culture through your team. Align with the company's social and environmental mission and champion initiatives you can impact.
2. Deliver Outstanding Customer Experience: Ensure high and consistent standards of customer service and engagement.
3. Drive Commercial Success: Take ownership of the store's performance, make data-led decisions, identify opportunities, and drive results.
4. Lead & Develop Your Team: Inspire, coach, and support your team to reach their potential through ongoing development and feedback.
5. Maintain Visual & Operational Excellence: Uphold store presentation, product displays, and stock standards to create an inviting shopping environment.
6. Ensure Compliance & Profitability: Manage store operations, including stock control, security, health and safety, ensuring profitability.
7. Build Community Connections: Foster relationships with local businesses and community initiatives, supporting FatFace's broader purpose.

Skills and Experience:

• Proven retail management experience with a record of driving success.
• Strong leadership skills to motivate and develop a high-performing team.
• Excellent communication and organizational skills.
• A passion for delivering exceptional customer experiences.
• Ability to make data-driven decisions and identify growth opportunities.
• Experience in visual merchandising and stock management.
• A positive, adaptable, resilient attitude in a fast-paced environment.

Role Competencies:

• Leadership & People Development
• Commercial Acumen
• Customer Focus
• Communication & Influence
• Resilience & Adaptability
• Operational Excellence

Key Contacts and Relationships:

• Reporting to: Area Manager
• Internal: Regional Team, HR, Visual Merchandising, Stock Control, Marketing
• External: Customers, Community Partners

Resources:

• Store team performance and development
• Store budget and financial targets
• Stock control and loss prevention
• Store compliance with policies and legal requirements

Benefits:

• 25 days holiday plus bank holidays
• Perkbox discounts and wellbeing content
• Learning management system access from day one
• Dental insurance, pension scheme, support programs
• Income protection, death in service, sick pay
• Phone discount, eye test contributions
• Sabbatical leave, family policies, referral scheme