Watersport Centre Supervisor - Chief Instructor

University of Southampton; London Borough of Southwark; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous holiday allowance

University closure days

Training and qualifications

Free gym access

Staff discounts

Yearly pay increment

10% uplift to starting salary

Job summary

The University of Southampton's Watersports Centre, part of Southampton Sport, is seeking a Watersports Supervisor and Chief Instructor to oversee daily operations and on-water activities. The role includes delivering RYA instruction, maintaining safety standards, and guiding staff to ensure an excellent customer experience.

The successful candidate will hold instructor qualifications on appointment and contribute to ongoing training, with DBS checks as part of the offer process.

Qualifications

• Some instructor qualifications on appointment, with further ones developed in post.
• Excellent attention to detail.
• Passion for delivering first-class customer service.
• Acting safely and taking responsibility for users' health and safety.

Responsibilities

• Lead the watersports team in the safe and efficient daily running of the facilities and on-water activities.
• Ensure safe and smooth operation of the site.
• Oversee and deliver on-water activities, including RYA instruction.
• Teach activities leading to recognised qualifications such as Power Boat Level 2 or Day-skipper Practical.
• Ensure the safe condition of vehicles and vessels.
• Take responsibility for the health and safety of all facility users.
• Deliver an exceptional customer experience.

Skills

Instructor qualifications

Attention to detail

Customer service

Health and safety

Experience with diverse situations

Job description

This Watersports Supervisor and Chief Instructor role sits within Southampton Sport, the University of Southampton's sport and leisure service, at the Watersports Centre, an RYA Accredited Training Centre. The post covers the safe, efficient daily running of the site and its on-water activities, including RYA instruction, plus the upkeep of vehicles and vessels. It is full-time and permanent on set hours averaged at 35 a week, with courses running every day of the week. Holders are expected to hold some instructor qualifications on appointment, and a DBS check is carried out during the offer process.

What the job involves

• Lead the watersports team in the safe and efficient daily running of the facilities and on-water activities
• Ensure safe and smooth operation of the site
• Oversee and deliver on-water activities, including RYA instruction
• Teach activities leading to recognised qualifications such as Power Boat Level 2 or Day-skipper Practical
• Ensure the safe condition of vehicles and vessels
• Take responsibility for the health and safety of all facility users
• Deliver an exceptional customer experience

What’s required

Qualifications

• Some instructor qualifications on appointment, with further ones developed in post

Experience

• Proven experience handling a diverse range of situations in a customer-focused environment

Skills & knowledge

• Excellent attention to detail
• Passion for delivering first-class customer service
• Acting safely and taking responsibility for users' health and safety

Checks & eligibility

• Disclosure and Barring Service (DBS) check

What’s offered

• Generous holiday allowance plus university closure days
• Training and qualifications
• Free access to gym membership
• Staff discounts and rewards with thousands of retailers and restaurants
• Yearly pay increment on the university pay scale
• 10% uplift added to the starting salary