Waterlink Plumbing Technician

South East Water; Tonbridge and Malling; On-site; GBP 32,000 - 38,000; Full time

Job summary

A regional water supply company in England seeks a skilled Waterlink Plumber to address plumbing issues and promote water conservation. The role involves maintaining quality, ensuring customer satisfaction, and participating in innovative plumbing projects. Successful candidates will hold relevant plumbing qualifications and possess strong communication skills. A comprehensive benefits package is offered alongside a competitive salary.

Benefits

Up to 10% employer contribution pension scheme

5 weeks holiday plus bank holidays

Flexible annual leave policy

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Qualifications

• Proven plumbing skills with a strong operational background.
• Ability to manage customer expectations and handle complaints.
• Experience in carrying out plumbing works adhering to regulations.

Responsibilities

• Maintain accurate records of plumbing works for quality assurance.
• Supervise site work ensuring compliance with health and safety policies.
• Collaborate with the Waterlink team across different geographical areas.

Skills

Effective communication

Customer service

Plumbing knowledge

Education

Level 2 City and Guild Plumbing Qualification

Level 3 City and Guild Plumbing Qualification

Tools

EUSR Water Hygiene Card

WIAPS approved Plumber

Job description

Do you have a talent for plumbing and a passion for water conservation? Are you looking for a role where you can make a tangible impact on customers' lives and contribute to a sustainable future? We're looking for a friendly and skilled Waterlink Plumber to join our team. In this varied role, you'll be the go-to person for all things plumbing - from fixing leaky pipes and replacing old systems to keeping internal plumbing running smoothly. You'll also be a water-saving champion, conducting Water Efficiency Audits, installing devices that help customers conserve water, and sharing your best tips on how they can also save money and be more eco-friendly. You'll help us keep track of how things are going by reporting on your progress and customer interactions. We also need your keen eye to assist with exciting new projects, reviewing plans and visiting sites to help us figure out costs. You'll even get to lend a hand in making sure our plumbing projects run safely and efficiently, working alongside our contractors and in-house team. Customer happiness is important to us, so you'll always make sure every customer interaction is a positive one. You'll also be part of our Waterlink Plumbing standby team, providing emergency assistance out and about when it's most needed. Are you ready to join us in making a real difference? Apply now and become a vital part of the South East Water team!

Main Responsibilities

1. To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as-built details for completed schemes.
2. To assist in the supervision of site work including responsibility for the quality of workmanship, health, safety, programme compliance, cost efficiency and customer/client liaison.
3. Confidently explain to customers what work is being carried out ensuring the customer is being left with peace of mind.
4. Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints fairly.
5. Work as part of the Waterlink team assisting both office and field team functions when required, including other geographical areas as and when required.
6. Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and/or other methods of assessment.
7. Deal with issues that arise in an effective manner seeking help when required.
8. Implement plumbing works whilst ensuring work is carried out in accordance with best practice and complies with all relevant regulations.
9. Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained.
10. Level 2 City and Guild Plumbing Qualification.
11. Strong operational and industry knowledge and experience is essential.
12. Effective communication and interpersonal Skills.
13. Ability to work independently and meet deadlines.

Grow a career with a meaningful purpose.

We supply top-quality drinking water to 2.3 million customers in the southeast of England. Through a network of 9,000 miles of pipe, we deliver 544 million litres of water every day. It's the skill and expertise of our employees that ensures our water meets the highest standards. We make sure we can meet the needs of our customers both now and in the future.

What to expect from working with us:

• Come to work to be safe, valued, and trusted.
• We'll encourage you to create and pursue new opportunities for personal growth.
• A place to be the real you, build deeper connections and enjoy a sense of belonging.
• Be invested in helping us create a sustainable water supply for now and in the future.
• EUSR Water Hygiene Card.
• WIAPS approved Plumber.
• Level 3 City and Guild Plumbing qualification.

We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

What can you expect from your recruitment?

• To apply for this position, please submit your CV on our careers website.
• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: From £32,292 - £37,500 p.a. (dependent on experience). Join our team: Be you, belong and valued. Grow a career with a meaningful purpose.