Water Treatment Account Manager

HSL compliance; Reading; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading compliance specialist in Reading is seeking an experienced Account Manager to oversee water treatment accounts. This full-time position involves managing client relationships, ensuring KPI targets are met, and providing technical oversight. Ideal candidates will have strong technical skills and commercial acumen, contributing to safer environments across the UK.

Benefits

Pension Scheme

25 Days Annual Leave + Bank Holidays

Career Development through dedicated Training Centre

Company Sick Pay Scheme

Free Eye Test every 2 years

Free On-Site Parking

Reward & Recognition incentives

Qualifications

• Proven experience in account management, especially in technical environments.
• Ability to confidently conduct water analysis including steam boiler and cooling tower.
• Strong ability to upsell and grow client accounts.

Responsibilities

• Manage a portfolio of existing accounts and identify new business opportunities.
• Ensure all service elements meet agreed KPIs and contract compliance.
• Conduct on-site water treatment testing and provide technical solutions.

Skills

Technical skills in water analysis

Commercial acumen

Excellent communication

Operational focus

Team leadership

Job description

At HSL, we're all about making an impact-and we want YOU to be a part of it! We're on the lookout for a driven, technically proficient, and client-focused Account Manager to join our growing team. Reporting to the Regional Account Manager, you'll be responsible for managing water treatment accounts to ensure exceptional service delivery, client satisfaction, and outstanding financial and operational performance. If you're passionate about compliance, thrive on delivering results, and are ready to play a key role in a dynamic team-this could be your next big opportunity, This is a full-time, permanent position. You'll report directly to the Regional Account Manager and oversee a diverse portfolio of client contracts. This role blends account management, operational oversight, and technical water treatment knowledge to ensure KPI targets are consistently met or exceeded.,

• Manage and grow a portfolio of existing accounts while identifying and converting new business opportunities.
• Promote a full suite of water compliance services and solutions.
• Oversee contract delivery, ensuring all service elements meet agreed KPIs.
• Conduct on-site water treatment testing and deliver technical solutions to clients.
• Attend review meetings, respond to client queries, and oversee remedial works as needed.
• Prepare tailored proposals and tender submissions.
• Lead financial and operational oversight including monthly reporting and cost control.
• Issue site-specific Risk Assessments and Method Statements (RAMS).
• Provide leadership support to Account Supervisors-approving measures, managing issues, and training staff.
• Collaborate with Purchasing and sub-contractors to ensure timely and quality service delivery.
• Manage onboarding for new site staff, including second-stage interviews.
• Conduct Legionella Compliance Reviews and ensure contract compliance documentation is complete.
• Authorise leave, manage team resourcing, and address performance concerns appropriately.
  
  We are seeking an experienced and proactive Account Manager who demonstrates:
• Strong technical skills: Confident in carrying out steam boiler, cooling tower, and closed system water analysis.
• Commercial acumen: Able to upsell chemicals and water treatment equipment, and grow a portfolio of client accounts.
• Excellent communication: Build lasting client relationships, resolve issues professionally, and lead by example.
• Operational focus: Capable of delivering high standards of contract management and ensuring work is completed on time and to specification.
• Team leadership: Support Account Supervisors and Engineers, guiding technical decision-making and performance management.
  
  HSL Compliance is a leading risk and compliance specialist, helping businesses meet health, safety, and environmental regulations. We provide expert services in water safety, hazardous materials, fire safety, and more-ensuring compliance and protecting people.
We are a people-focused company offering exciting career development opportunities and a supportive work culture. Whether you're managing existing client relationships or developing new business opportunities, your work will contribute directly to safer environments across the UK.

HSL is an Equal Opportunities and Disability Confident employer. We welcome applicants from all backgrounds and offer a competitive benefits package, including:
• Pension Scheme
• 25 Days Annual Leave + Bank Holidays
• Career Development through our dedicated Training Centre
• Company Sick Pay Scheme
• Free Eye Test every 2 years
• Free On-Site Parking
• Reward & Recognition incentives