Water System Optimisation Analyst

Thames Water Utilities Limited; Charlton; On-site; GBP 36,000; Full time

Job summary

A leading utilities provider is seeking a Water System Optimisation Analyst to monitor and improve potable water systems. Responsibilities include handling low-pressure issues, providing technical support during emergencies, and ensuring compliance with water quality regulations. The role offers a salary up to £36,000 per annum and comes with generous leave and benefits.

Benefits

26 days annual leave

Generous paternity leave

Pension scheme

Health and wellbeing benefits

Qualifications

• Thorough understanding of regulatory measures for customer satisfaction and water quality.
• Strong communication and negotiations skills.
• Ability to analyze and solve problems effectively.

Responsibilities

• Monitor and resolve low-pressure issues and complaints.
• Direct technical input into engineering and customer projects.
• Support unplanned emergency events impacting supply.

Skills

Understanding of water industry regulations

Communication skills

Analytical problem-solving

Job description

Overview

We are looking for a Water System Optimisation Analyst to join Thames Water to maintain and improve its status at a time when the business gears up for challenges from a Customer Service and Leakage perspective. This is an exciting opportunity to work in a busy operational environment, within a high-profile team where contacts are made with multiple stakeholders across the business. The Water System Optimisation Analyst is responsible for a geographical and hydraulic system area of the Thames Water potable water system, typically serving hundreds of thousands of properties, and is tasked to use their technical expertise in hydraulic system operations towards achieving key operational and regulatory targets.

Responsibilities

• Monitor, investigate and resolve low-pressure issues and complaints while understanding areas and developing solutions to individual problems or emerging risks.
• Monitor the District Metered Area (DMA) and District Meter (DM) availability for emerging issues and supporting the technical resolution of the maintenance workstream.
• Direct the technical operational input into engineering and customer-led projects.
• Be the technical system operations support on unplanned emergency events to mitigate adverse effects to the customer, interruptions to supply, water quality, and brand image.
• Write and assess risk assessments for the work impacting the clean water hydraulic system.
• Support monitoring of pressure-managed areas and management of information.
• Ensure all activities follow Thames Water Asset Management Procedures and that the Risk Assessment process is properly implemented and monitored in a timely fashion.
• Assist with analysis of long-term issues such as excessive head loss, low flows, area integrity, supply resilience and water quality turnovers.
• Formulating operating strategies in conjunction with the water control centre and highlighting instances of non-compliance.
• Evaluate and analyse operational information, understanding data integrity difficulties, to resolve basic problems. Design and update line schematics of water pressure zones and the hydraulic systems, to help management and investigation of issues.
• Assess and approve all new connection or development requests coming from the customer.
• Working hours are Monday to Friday 36 hours a week.
• Located at Ashford Common, (WTW) - TW15 1RU.

Qualifications & Skills

• Have a thorough understanding of the water industry regulatory measures relating to customer satisfaction, leakage, water quality, customer low pressures and interruptions. You will be able to demonstrate this when risk-assessing activities are being carried out on a hydraulic system level.
• Strong communication and management skills when negotiating or liaising with different stakeholders in this role.
• Good analytical, problem-solving, and negotiating skills and an extreme willingness to learn and work hard to drive a career within Thames Water.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

About Thames Water

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It\'s a big job and we\'ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you\'ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

Equity, Inclusion & Benefits

If you\'re looking for a sustainable and successful career where you can make a daily difference to millions of people\'s lives while helping to protect the world of water for future generations, we\'ll be here to support you every step of the way. We are committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that\'s extra time, accessible formats, or anything else just let us know, we\'re here to help and support.

Disclaimer

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Salary & Benefits

• Offering a salary up to £36,000 per annum, depending on skills and experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Generous Pension Scheme through AON.
• Access to benefits to help with health, wellbeing, and finances (health MOTs, physiotherapy, counselling, Cycle to Work, shopping vouchers, life assurance).