Water Quality Technician

THAMES WATER UTILITIES LIMITED; London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading water utility company seeks a Water Quality Technician to collect and test water samples ensuring the highest quality. The role involves driving to various locations, managing sampling records, and engaging with customers to address their needs. Ideal candidates will have strong customer service skills, attention to detail, and a clean driving license.

Benefits

24 days holiday plus bank holidays

Generous Pension Scheme

Performance related pay plan up to 10%

Access to health and wellbeing benefits

Qualifications

• Excellent customer service skills needed.
• Confidence in cold calling residential and commercial properties.
• Must have a clean driving license and experience driving large vans.
• Knowledge or willingness to learn about the water industry.

Responsibilities

• Collect and test samples of water from various locations.
• Maintain sampling records to UKAS and DWI standards.
• Plan workload and liaise with technical teams.
• Investigate supply issues and manage customer appointments.

Skills

Customer Service

Attention to Detail

Communication

Organizational Skills

Job description

Crossness - Abbey Wood, South East London - SE2 9AQ

Job title Water Quality Technician Ref 41744 Division Asset Operations & Capital Delivery Location Crossness - Abbey Wood, South East London - SE2 9AQ Contract type Permanent Full/Part-time Full-time Salary Starting salary of £27,722 per annum Job grade A Closing date 25/07/2025

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 16 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you’ll be doing as a Water Quality Technician

Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality.

• Collecting samples from treatment works, reservoirs, and customer addresses will involve regular cold calling, so a high level of assurance and strong customer service skills is an absolute necessity. These samples will be your responsibility to test for the relevant testing which has been requested. You will have access to the equipment you need to complete testing on your vans, this will include bottles, thermometers, and other relevant equipment required for your role
• You’ll oversee managing the maintenance of your sampling records and sampling equipment to UKAS and DWI standards.
• Planning your workload and delivering monitoring program, liaising with the Technical Scheduling team, CSWQ group, and Process Team for technical data and Regulatory and Performance team for all reactive work, all in line with Company Protocols.
• Other duties will include investigating possible supply issues, whilst effectively planning routes and collection programs.
• Arranging appointments with customers and sample customer complaints and taking part in events.
• Taking part in an out-of-hours roster which includes weekends working on a five-week rotation.
• Driving is a huge part of this role so to be happy driving for a large portion of your day

Location: This role is based around Crossness (SE2 9AQ) and candidates should be located within approximately 10 miles of here.

What you should bring to the role

• Have excellent customer service skills is needed as you will be visiting customer homes on behalf of Thames Water.
• Have the confidence to cold call upon residential and commercial properties
• Be organised and work well on your own
• Have excellent attention to detail, as you will have to keep records of all samples taken daily.
• Have existing knowledge or be open to learning the water industry and processes relevant to this area of work
• Have excellent written and oral communication and interpersonal skills as well as being computer literate
• To be comfortable driving a large size commercial van and be poised driving in busy environments, such as city centers or enclosed estates, as well as remote rural locations.
• A clean driving license is essential, journey planning and route-finding demonstrate efficiency as well as good driving knowledge as you will be working as part of a busy team across a wide geographical area

What’s in it for you?

• Starting salary of £27,722 per annum
• 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
• Generous Pension Scheme through AON
• Performance related pay plan up to 10% of salary
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.