Water Quality Technician

idibu; Cirencester; On-site; Full time

Job summary

A leading water services company is seeking a Water Quality Technician to ensure the highest standards of drinking water quality. This role is critical for public health, requiring strong customer service and a commitment to accuracy in water testing and record-keeping. You'll need to handle driving responsibilities while engaging with customers across various locations to conduct inspections and manage sampling processes effectively.

Benefits

Hourly Pay: £14.03

Travel to various locations

Length of assignment: 26 weeks

38 hours per week

Qualifications

• Excellent customer service skills needed.
• Confidence to cold call on residential properties.
• Must have a clean driving license.

Responsibilities

• Collecting samples from various sites.
• Managing maintenance of sampling records.
• Planning workload and liaising with teams.

Skills

Customer Service

Attention to Detail

Driving Skills

Job description

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you’ll be doing as a Water Quality Technician

Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality.

• Collecting samples from treatment works, reservoirs, and customer addresses will involve regular cold calling, so a high level of assurance and strong customer service skills are an absolute necessity. These samples will be your responsibility to test for the relevant testing which has been requested. You will have access to the equipment you need to complete testing on your vans. This will include bottles, thermometers, and other relevant equipment required for your role
• You’ll oversee the management of the maintenance of your sampling records and sampling equipment to UKAS and DWI standards.
• Planning your workload and delivering a monitoring program, liaising with the Technical Scheduling team, CSWQ group, and Process Team for technical data and Regulatory and Performance team for all reactive work, all in line with Company Protocols.
• Other duties will include investigating possible supply issues, whilst effectively planning routes and collection programs.
• Arranging appointments with customers and sampling customer complaints, and taking part in events.
• Taking part in an out-of-hours roster which includes weekends, working on a five-week rotation.
• Driving is a huge part of this role, so to be happy driving for a large portion of your day

What you should bring to the role

• Have excellent customer service skills is needed as you will be visiting customer homes on behalf of Thames Water.
• Have the confidence to cold call upon residential and commercial properties
• Be organised and work well on your own
• Have excellent attention to detail, as you will have to keep records of all samples taken daily.
• Have existing knowledge or be open to learning the water industry and processes relevant to this area of work
• Have excellent written and oral communication and interpersonal skills, as well as being computer literate
• To be comfortable driving a large-sized commercial van and be poised driving in busy environments, such as city centres or enclosed estates, as well as remote rural locations.
• A clean driving license is essential, journey planning and route-finding demonstrate efficiency as well as good driving knowledge, as you will be working as part of a busy team across a wide geographical area

What’s in it for you?

• Hourly Pay rate: £14.03
• Location: Latton, Cirencester - GL7 5QF. This role will involve travel to various locations in the surrounding area on a daily basis.
• Length of assignment: 26 weeks
• Hours: 38 hours per week

Please note you will be on assignment at Thames Water via Pertemps

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential services, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our overarching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.