Water Network Technician (Nights)

South East Water; Lewes; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Excellent pension scheme (employer up‑

5 weeks holiday plus bank holidays

Flexible annual leave policy

Volunteer days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Job summary

South East Water is seeking a Night Network Technician to manage the mains water network, support customer supply issues, and protect system integrity during night hours. The role emphasizes leakage detection, data validation, and reporting to inform repairs and operational decisions.

Responsibilities include mains shutdowns, locating leaks with correlators, and coordinating ventilation and maintenance on pressure control assets.

Qualifications

• Good standard of secondary education with numeracy and literacy.
• National Water Hygiene (provided by the business).
• Full, clean driving licence.
• Strong customer service skills.
• Ability to work effectively alone at night, outdoors in all weather.
• Proficiency in data entry and understanding of work management systems such as GIS.
• Experience in utilities/infrastructure, preferably water.
• Experience handling customer queries or complaints.
• Knowledge of water distribution, plumbing and leakage detection practices.

Responsibilities

• Perform mains shutdowns with risk assessments and interruption reports.
• Investigate and locate hidden leaks using specialised equipment and leakage detection techniques.
• Undertake network validation, pressure zonal tests and flow testing for DMA integrity.
• Repair and maintain leakage assets such as PRVs, district meters and data logging gear.
• Accurately collect and record network asset data in systems like Maximo and GIS.
• Supervise contractors and create work order requests for contractor response.
• Conduct flushing and water sampling per regulatory guidelines.
• Liaise with customers regarding supply pipe leaks and plumbing issues.
• Coordinate with internal teams on night activities and leak repairs.

Skills

Strong customer service

Night work ability

GIS data entry

Full driving licence

Education

Secondary education

Tools

Maximo

GIS

Correlators

Job description

Summary:

As a Night Network Technician, you play a critical role in managing our mains water network to ensure the continuous delivery of wholesome water to homes and businesses.

You will provide essential technical support to identify and resolve customer supply issues, protect system integrity, and keep our infrastructure operating reliably.

During quiet night hours, you will execute planned leakage detection, validation, and survey work to meet leakage reduction targets. Utilising specialised equipment, you will locate hidden leaks, validate existing data, and deliver accurate reporting to inform repair schedules.

You will also maintain District Metered Areas, optimise network pressures, and perform targeted maintenance on pressure control and monitoring assets.

Your work directly minimises water loss, helping us hit key efficiency and environmental targets. If you have the technical mindset to safeguard an essential public service while the city sleeps, we want you on our team.

Main Responsibilities

• Perform essential network activities such as mains shutdowns, including carrying out risk assessments and interruption reports.
• Investigate and locate hidden leaks utilising specialised equipment (e.g. correlators) and leakage detection techniques (e.g. step testing).
• Undertake network validation, pressure zonal tests and flow tests activity to ensure the integrity of network DMAs.
• Undertake repair and maintenance activity on network leakage assets, such as pressure reducing valves, district meters and data logging equipment.
• Accurately collect, record, or correct network asset data and details of all work completed, utilising systems like Maximo and GIS.
• Supervise contractors working on the distribution network, which includes creating work order requests for contractor response.
• Conduct flushing activity and perform water sampling in line with regulatory guidelines.
• Liaise with and assist customers regarding supply pipe leaks and plumbing issues.
• Coordinate with internal staff (e.g., Distribution, Leakage, Contractors, Customer Contact Centre, Production) on night team activities and leak repairs.

You’ll need:

• Good standard of secondary education and able to demonstrate a good standard of numeracy and literacy skills.
• National Water Hygiene (provided by the business).
• Full, clean driving licence.
• Strong Customer Service Skills.
• Ability to work effectively alone with minimal supervision at night, often outdoors in all weather conditions.
• Proficiency in accessing, data entry and understanding of work management systems such as GIS.
• Experience in the utilities/infrastructure industry (preferably the water industry).
• Experience in handling customer complaints or queries.
• General knowledge of water distribution such as plumbing and leakage detection practices, including the use of common tools and technologies is preferable.

Working Pattern

Night Shift is 22:00pm- 08:00am operating on a 5-on, 4-off rotating shift pattern.

This role involves approximately 30 minutes travel time, with operational flexibility required to meet network needs.

Grow a career with a meaningful purpose.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

Benefits package

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

Compensation package

£32,527.81 - £41,035 p.a. (dependent on experience)