Water Network Technician

Severn Trent Water; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading water utility provider in the UK is looking for a Water Network Technician to manage distribution network operations. The successful candidate will enhance customer experience, resolve service issues, and ensure regulatory compliance. Qualifications include National Water Hygiene certification and experience in leakage detection. Benefits include 25 days holiday, annual bonuses, and career development opportunities.

Benefits

25 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave opportunities

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Proven experience in clean water network operations.
• Strong commitment to safety and operational excellence.
• Ability to build relationships with stakeholders.

Responsibilities

• Improve customer experience to prevent complaints by resolving service issues.
• Proactively manage relationships with contractors and STW teams.
• Own and deliver leakage reduction activities.
• Work on the distribution network safety and compliance.

Skills

Experience in clean water network operations

Leakage detection

Mains camera inspections

Customer service skills

Education

National Water Hygiene certification

Street Works signing, lighting, and guarding qualification

IOSH certification

Job description

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Did you know the length of Severn Trent’s water main pipes would wrap around the world just over once? Well, now you do.

It’s a big network, and a big responsibility. Every day 8 million people from Scunthorpe to Stroud rely on us to bring them clean water at the turn of a tap and take away their waste in one flush.

From planning, to digging, to inspecting we welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

Working within our Water Operations department, we have a really exciting opportunity to join the team as Water Network Technician where you will predominantly be ensuring the effective operation of the distribution Network.

You will be involved in several daily activities to ensure the ownership and delivery of district metered area’s, including leakage reduction, pressure management and continuous improvements of our assets.

Also, you’ll take ownership of network and customer issues, alongside building relationships with both our internal and external stakeholders.

You’ll be working in partnership with the Greater Water Infrastructure team as well, ensuring all work is safely carried out, follows the correct process, and uses solutions which are cost effective.

Some of your key accountabilities in helping us will be:

You’ll be part of a team that will stretch you, grow your problem solving skills and connect us with communities across the UK.

• Improve customer experience to prevent complaints by proactively owning and resolving customer service issues.
• Proactively manage and enhance both the internal and external relationships with all key parties including contractors, STW teams, COSC, Asset Creation and other supporting departments.
• Own and deliver all activities within their allocated DMA’s including leakage reduction and DMA improvement
• Identify mitigation measures to reduce Water Quality complaints in High Risk DMAs and promote long term solutions with Asset Optimisation Teams.
• Work with the Customer and Community Leads to promote and inform customers of works, impact and benefit, that take place in their communities.
• Ensuring 3rd parties do not misuse the distribution network and take enforcement action where required.
• Work with the Asset Optimisation team to provide operational and technical input to ensure capital investment provides an end product compatible with operational needs and maintenance practices.
• Identify and promote asset investment requirements and any residual risks arising from operational activities and record details on the companies risk management database.

WHAT YOU’LL BRING TO THE ROLE

We are seeking a skilled professional with proven experience in clean water network operations, including leakage detection and mains camera inspections. The ideal candidate will hold a National Water Hygiene certification and be qualified in Street Works signing, lighting, and guarding. Additional qualifications such as valving training and IOSH certification are essential, ensuring a strong commitment to safety and operational excellence.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite\'s perks that you’ll get being part of the Seven Trent family:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.

And, if your curiosity has peaked and you want to find out even more, search #LifeAtSevernTrent on social media.