Water Demand Comms Officer (B2C Household)

South East Water UK; Snodland; On-site; GBP 32,000 - 36,000; Full time

Job summary

Join South East Water UK as a Water Demand Comms Officer to lead impactful customer communication campaigns aimed at reducing household water demand. You'll play a key role in our environmental mission, creating engaging content for various stakeholders and ensuring we meet our ambitious water efficiency targets. This role offers opportunities for creativity, stakeholder engagement, and professional growth within a dynamic and supportive communications team.

Benefits

Excellent Stakeholder pension scheme, up to 10% employer contribution.

5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.

Flexible annual leave policy to buy or sell holiday leave.

Paid volunteering days.

Cycle to work scheme.

Health cash plan.

Life assurance.

Wellbeing related benefits.

Qualifications

• At least three years’ experience in journalism or public relations.
• Experience in stakeholder engagement and crafting press releases.
• Ability to turn complex information into clear messages.

Responsibilities

• Developing and implementing customer communication campaigns.
• Liaising with stakeholders to address community needs.
• Creating and managing communication materials across various formats.

Skills

Stakeholder engagement

Public relations

Communications

Social media management

Education

Degree in communications or PR related discipline

Tools

Microsoft packages

Job description

Water Demand Comms Officer (B2C Household)

Join to apply for the Water Demand Comms Officer (B2C Household) role at South East Water UK

Water Demand Comms Officer (B2C Household)

2 days ago Be among the first 25 applicants

Join to apply for the Water Demand Comms Officer (B2C Household) role at South East Water UK

Summary:

Imagine marketing with purpose: influence actions and shape habits, instead of focussing on the bottom line.

Summary:

Imagine marketing with purpose: influence actions and shape habits, instead of focussing on the bottom line.

Are you keen to support our environmental mission of saving water?

Can you get creative for customer and stakeholder campaigns to meet our ambitious water efficiency targets?

Do you have sound experience as a communications officer?

If so, don’t miss this rare opportunity to join our communications team…

We want to be the water company people want to be supplied by and want to work for.

As an enthusiastic, creative and adaptable Communications Officer, you’ll join our award winning Communications team to develop and implement customer communications campaigns that support the delivery of our ambitious water efficiency targets. The role will incorporate both online and offline communications, ensuring that all customers benefit from the programme.

You will be creating a mix of communication material to create interest around saving water in households. This includes, but is not limited to, communications plans and evaluations, briefing notes, statements, press releases, presentations, exhibition materials, articles, advertising, website copy, FAQs and social media content such as videos. If you are ready to make an impact and support our environmental mission, this role would suit you.

You are comfortable liaising with different stakeholders and understanding the needs of our customers. Your background in PR, Communications or a similar discipline will allow you to take complex information and turn it into suitable messages in a variety of formats for a wide range of audiences. Ideally, you have some experience as a Comms Officer in a water or utilities company, but communications experience in any industry is crucial.

Perhaps you’re a public relations or communications professional wanting to dive into an exciting project; or someone with a journalistic background looking to take your career in a new direction. Either way, you know how to engage with people across the social and political spectrum and it’s that ability to build trusted relationships that will enable you to make a difference here.

This is an exciting time to join our team as we’re redefining our communications strategy. So, you can expect plenty of room to share new ideas and gain recognition for your talents for writing, media relations, digital communications and stakeholder engagement.

Main responsibilities:

• Developing and implementing customer communications campaigns that support our goals of reducing household demand for water..
• Developing a deep understanding of the communities we serve, identifying key stakeholders affected and producing communications campaigns that reach a broad range of audiences through targeted messaging.
• Being adept at pivoting between multiple projects, sometimes with competing needs, to produce appropriate and high-quality marketing and communications outputs to deadline.
• Drafting accurate customer and stakeholder communications materials required for specific local or regional implementations, including, but not limited to; communications plans and evaluations, briefing notes, statements, press releases, presentations, exhibition materials, articles, advertising, website copy, FAQs and social media content such as videos.
• Turning complex information into appropriate and easy to understand materials for public consumption.
• Trying new ideas and communications methods as they arise and showing a keenness to learn and develop skills.
• Identifying potential risks to company reputation and having confidence in raising these with appropriate managers.
• Identifying opportunities for positive media coverage, crafting press releases, arranging media events, managing interviews and briefing spokespeople
• Organising, managing and attending a range of in-person and virtual community and stakeholder events which open our audiences’ eyes to water
• Collaborating with Campaign Marketing Manager on communications projects related to the Water Efficiency programme.
  
  

What you'll need:

Qualifications / Experience / Skills

• At least three years’ experience in either a field related to journalism (newspaper/TV/radio) or public relations/communications, either agency or in-house.
• Previous comms experience in a water company is desirable but not required.
• Degree-level qualification in a communication or PR related discipline or relevant experience.
• Experience and knowledge of stakeholder engagement, the press, filming, video editing and social media, together with the ability to deal confidently with a range of audiences
• Competency in using Microsoft packages as well as various communications platforms
• Full driving licence
  
  

We want to be the water company people want to be supplied by and want to work for.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.
  
  

What can you expect from your recruitment?

• To apply for this position, please submit your CV on our career’s website.
• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
  
  

If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

£32,000 - £36,000 depending on experience

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Utilities

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