Waste Services Officer

North East Lincolnshire Council; Grimsby; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join North East Lincolnshire Council in a pivotal administrative role supporting the waste services team. You will assist in managing staff wellbeing, handling enquiries, and contributing to operational plans while ensuring service delivery to the residents. This position offers opportunities for training and development, generous leave, and participation in a diverse work environment committed to inclusivity.

Benefits

Generous leave entitlements including bank holidays

Enrollment in local government pension

Access to salary sacrifice schemes (e.g., Cycle2Work)

Flexible working opportunities

Wellbeing support

Qualifications

• Strong communication skills and relationship-building abilities.
• Proficiency in IT, maths, and English.
• Willingness to learn and engage with staff and the public.
• Ability to support management in operational plans.

Responsibilities

• Manage staff wellbeing and performance-related issues.
• Investigate corporate complaints and analyze performance data.
• Flexibility to cover Team Leaders’ responsibilities when needed.

Skills

Communication

IT Proficiency

Teamwork

Analytical Skills

Job description

Are you organised, approachable, resilient, and ready to work with a front-line team delivering statutory services to the residents of North-East Lincolnshire?

Our Purpose

To provide scheduled waste and recycling collection services for residents of North-East Lincolnshire, working efficiently and effectively to ensure value for money and meet the core values of the local authority.

Your Role

Your responsibilities include supporting staff wellbeing and managing absences, handling performance, conduct, and capability issues, arranging meetings, preparing and circulating documents, note-taking, dealing with enquiries, and monitoring actions from minutes. You will investigate corporate complaints according to NELC procedures and contribute to gathering and analyzing performance data, maintaining attendance and training records. Flexibility is required as you may deputise for Team Leaders during holiday and sickness cover, involving flexible start and finish times.

About You

The ideal candidate will support the waste services team, assisting the manager and Team Leaders in developing operational plans and ensuring continuous improvement. Strong communication skills, a keen willingness to learn, relationship-building abilities at all levels, and proficiency in IT, maths, and English are essential. An enthusiastic interest in staff and public engagement, listening skills, and stakeholder collaboration are highly valued.

Think you can make a difference? We want to hear from you.

Your Application

Applicants should carefully review the Role Profile and Person Specification. For an informal discussion about the role, contact [e-mail].

Key Dates
Interview date: 4th July

Candidates selected for interview will receive their questions 24 hours in advance to ensure a positive interview experience. We may close the advert early if we receive a high volume of applications.

Reward and Benefits

Our RewardNEL package includes generous leave entitlements (including bank holidays), enrollment in a local government pension, and access to exclusive benefits via the RewardNEL platform. These include salary sacrifice schemes like Cycle2Work, Holiday Extra, and Tusker (Car Lease), discounts at local venues, wellbeing support, free and discounted parking, and savings at major retailers, entertainment, and hotels. Flexible working, excellent training opportunities, and a Fostering friendly scheme are also available.

Need Support?

If assistance is needed with your application, contact Wendy Trask at 07702 338542 (text or call) for digital access support and application guidance.

Living in North East Lincolnshire offers affordability and quality of life, with house prices significantly lower than London. Learn more at Life in North East Lincolnshire | NELC (nelincs.gov.uk) #FindYourSpace

Get to Know Us

Review our Council Plan and discover upcoming developments. We are committed to fair, transparent recruitment processes and promoting equal opportunities through our in-house Equalities Champions Group, fostering an inclusive and safe workplace environment.