Waste Project Coordinator

SEVERN TRENT; Coventry; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday + bank holidays (and 5

Annual bonus scheme up to £1500

Pension with up to 15% employer match

Sharesave – discount Severn Trent plc

Dedicated training and development

Electric vehicle scheme and retail

Family friendly policies

Two paid volunteering days

Job summary

Severn Trent Plc in Coventry is seeking a Waste Project Coordinator (12 month secondment) to join the Sewer Adoptions team in Developer Services. You will be the first contact for large developer waste customers, guiding them through Codes for Adoption and ensuring smooth, compliant processes.

The role requires strong IT skills (Microsoft Office, SAP) and excellent communication with internal and external stakeholders, delivering accurate data for regulatory reporting and top-notch customer

Qualifications

• Customer service experience is required.
• Strong IT skills including Microsoft Office and SAP.
• Excellent people and communication skills with internal and external stakeholders.

Responsibilities

• Ensure compliance on each new Codes for Adoption applications and accurate data for regulatory reporting.
• Be first point of contact for Large Developer Waste customers and provide advice.
• Provide excellent customer service and clear guidance while engaging with stakeholders.
• Enhance Severn Trent’s reputation by delivering excellent levels of customer service.

Skills

Customer service

Stakeholder engagement

Communication

Tools

Microsoft Office

SAP

Job description

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LET’S CUT STRAIGHT TO IT

At Severn Trent, our people are at the heart of everything we do.We’rein the top 5% of utility companies worldwide for employee engagement, andwe’reequally proud of our strong Glassdoor score reflecting how much our peopleloveworking here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

We put the customer at the heart of what we do, do you? Do you havestrong I.T skills? Can you build positive stakeholder relationships? If this sounds like you and you cope well under pressure and are self-motivated then we have a fantastic opportunity at our site in Coventry as a Waste ProjectCoordinator (12 month secondment) in the Sewer Adoptions team in Developer Services.

You’ll be the first point of contact for our Large Developer Waste customers and manage all of our Codes for Adoption applications as part of Severn Trent’s sewer adoptions process, providing advice and guidance with the aim of resolving any queries as quickly and hassle free for the customer as possible.

As aWaste Project Coordinator, we’ll be looking for you to ensure we’re compliant on each and every one of our new Codes for Adoption applications, while ensuring our data is recorded accurately for regulatory reporting purposes.As the first point of call for our customers, you’ll be providing excellent customer service and providing clear advice to them while constructively engaging with internal colleagues and external stakeholders alike.

Other accountabilities include:

• Enhance Severn Trent’s reputation by delivering excellent levels of customer service in a timely and professional manner
• Constructively engage with internal/external stakeholders, through effective communication
• Drive performance improvements
• Capture and provide accurate information to enable excellent customer, service throughout departments

WHAT YOU’LL BRING TO THE ROLE

As mentioned, if you’ve got customer service experience, good IT skills including Microsoft Office and SAP and excellent people and communication skills with the ability to interact with all levels of internal and external stakeholders then we want to hear from you!

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two paid volunteering days per year